Question about Kenmore 31913 Progressive Direct Drive Bagged Upright Vacuum

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No Suction My two year old Kenmore Progressive stopped working in January. The guy at the Sears service center convinced me that buying a new one would be cheaper than getting it fixed. So I bought the exact same model and now this one has given out in the exact same way! I'm so confused. When I press on, it lights up and makes the whirring noise. Everything seems to be working but there is no suction anywhere. Not in the main part or the hose and there's no "cyclone effect" in the chamber. All the dirt is just caught in the brush. I called the service center and they said it's probably a clog which is not covered under my warranty. However, I have never vacuumed anything besides ordinary dust. I don't want to go to the service center again because it means dragging this heavy thing on the subway from Manhattan to the Bronx. Please help me!

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Try looking within the vacuum to see where the suction is getting stuck at. You may have to do some disasselbmeing but this is a manufacturers problem. You should also try to speak to the manager at the support and make a big dispute until you get your way. (usually works with those people) If possible, return the vacuum.

Posted on Apr 03, 2008

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