Question about GN Netcom GN 9120 Professional Headset

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Switching earpieces Have been given a GN headset-unsure of model and have no instructions. I want to change the over the head for the over the ear (appparently interchangeable?) without destroying it! Any links to instruction pages?

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Not a very technical fix I'm afraid someone I knew had instruction manual so was able to figure it out ;-)

Posted on Apr 05, 2008

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Motorola H500 earpiece fix


I've read quite a few posts from people complaining about the H500's earpiece being too loose and it flopping when they turn their heads. Here is a fix. After wearing mine for two days I was aggravated enough to try and find a solution. I love the H500 and didnt want to give it up,but the dang thing WAS loose... so :

1. Take the earpiece off just as if you were going to make it as if you would use it on the opposite ear.

2. Notice the sharp bend at the top of earpiece.That is where we will make the adjustment.

3. Get a candle or have a friend to hold a lighter steadily for you

4. Run sharp bend of earpiece thru the flame (DO NOT HOLD OVER THE FLAME) paying attention to the plastic,when it takes on an oily smooth look it will be warm enough to GENTLY push the two ends towards each other to tighten the hook shape. Run the earpiece under cool water when desired shape is reached and make sure plastic is cool. reattach the earpiece and place on ear.

5. Shake head side to side and that baby "shouldn't" budge at all. if it does adjust a little more using the above steps.


I hope this helps as it was one of the biggest gripes out there.


on Feb 04, 2008 | Motorola Mobility Bluetooth Hands Free...

3 Answers

GN 9350 Headset won't charge, blue light remains off I tried the solution of placing the headset on the charging cradle, then pressing both phone/USB button simultaneously The headset light...


Unplug the unit, then take the ear piece and slide the battery off .... When you have the battery detached from the ear piece, wipe off the metal prongs, leave it off for a few minutes, then put back together. Make sure you plug the unit back in. It will take a couple hours for the unit to be charged. That should take care of the issue.

Jun 21, 2009 | GN Netcom GN 9350 Wireless Headset

1 Answer

New Phone Causing Echo


It sounds like your microphone volume is too loud. Get someone on a call with you so they can tell you how it sounds as you adjust it. Turn down the mic volume by pressing the + & - buttons on the earpiece together once which puts the earpiece into mic adjust mode. Then decrease the mic volume by pressing the minus button a few times until it sounds right. The earpiece will automatically revert to normal mode within a few seconds.
If this doesn't work it may be that you need to adjust the compatibility setting for the new phone. This is the small black dial on the base station. The most common setting is 'A' but you may need to experiment with other settings for that phone.

Nov 04, 2008 | GN Netcom GN 9120 Professional Headset

1 Answer

Sticky middle button


This is a problem that can occur on this model after a couple of years. You can try a small amount of non petroleum based lubricant as a short term solution but the problem most likely lies within the small tactile switch that the button is actually depressing. The internal spring in the switch becomes fatigued over time and is a non replacable part. The headpeice should be available for purchase as a seperate item from your local headset specialist (we sell them here in Australia). It is a simple matter of registering the new headpiece to the base.

Sep 19, 2008 | GN Netcom GN 9120 Professional Headset

2 Answers

Changing earpiece


•First take your  device and hold it vertical.
•Looking at the earpiece that ressembles somewhat Alladin lamp, it's tip is positioned either at past 20 (for right ear) or before 20 (for left ear).
•Depending if it's one side or the other, you should turn the earpiece clockwise to 30 or counterclockwise to 30. So the "tip of the lamp", which is the ear channel of the earpiece in fact, is indeed at 30 past the hour.
•Then pull it out with a round motion downward, assuming the upper part is the blue light.
You can then change the side of the ear wire and or the earpiece for a different size supplied by RIM when you bought the device. I don't know how/where to get new earpieces. They don't seem to sell them separately...which is rather frustrating considering the price they sell this device!

Sep 03, 2008 | RIM BlackBerry 8100 HS-655 Bluetooth...

1 Answer

Trying to switch out my base unit on the 9120 I am trying to trouble shoot a loud screeching sound that happens when I hang the phone up cant get my head set to switch to the new base


The loud screeching is probably due to the headset mic volume being too loud, or the campatability setting on the base station is in the wrong position for your phone.
To register a new earpiece to a base station, simply put the headpiece on the charging dock and leave it there while you disconnect the power, wait about 20 seconds and then reconnect the power. All the lights on the base should flash a couple of times and then the green charging light will start fashing as normal. The headset should then be registered.

Aug 20, 2008 | GN Netcom GN 9120 Professional Headset

1 Answer

GN 9350 Wireless Headset doesn't ring on the headset when phone rings


It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.

Jul 11, 2008 | GN Netcom GN 9350 Wireless Headset

2 Answers

Wep210 headset


needs to have the earpiece redsigned like the headphones provided for the radio on g600 model can i swap my we200 for a redisigned one like that please

Dec 27, 2007 | Samsung BLUETOOTH? WEP210 MONO HEADSET...

1 Answer

High pitched squeel


change the dial settings on the side (there's letters from A to G)

Feb 16, 2007 | GN Netcom GN 9120 Professional Headset

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