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I bought my HP laptop 3 weeks ago. This morning I noticed that there is something wrong with the scroll option on the mouse pad- it isn't working very well, and sometimes won't scroll at all. I'm not sure what can cause this and I don't know if it would be covered under the manufactures warranty.

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Yes it is any hardware Or software problem is covered by HP for the duration of the warranty

Posted on Apr 03, 2008

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Touchpad Scrolling


The scrolling feature on a laptop touchpad can take some getting used to, which causes some users to disable the feature.
Whether scrolling was intentionally turned off or never enabled on the laptop, it can easily be turned on from the "Mouse Properties" menu.

Click "Start" (or the Windows logo button in Vista and Windows 7) and select "Control Panel." Select "Classic View" in Vista if not already displayed. Double click "Mouse."
You may also access "Mouse Properties" in Vista and Windows 7 by clicking the Windows logo and typing "Mouse" in the search box.
Press "Enter," then click "Mouse" when the search is finished.
Select the "Hardware" tab.
Select the touchpad and click "Properties."
Click "Change Settings" if the settings aren't displayed.
Click the "Device Settings" tab in Windows 7 and select the touchpad.
Click "Settings."
Click "Virtual Scrolling" in the touchpad properties window.
Click the boxes next to each "Enable Scrolling" box and click "OK." Scrolling is now turned on for your touchpad.

May 26, 2013 | ZT Group Cisnet PC Desktop

1 Answer

I have an HP computer and HP mouse, the scroll button has a mind of it's own, jumping all over the page on it's own. How do I fix it to only scroll when I perform the task for scrolling?


I had EXACTLY the same problem with my Dell mouse. It went up and down of its own accord. I opened it, tweaked it and messed with it but to no avail. It is my painful and sad duty to tell you that your mouse is old and its time for it to meet its creator. Don't cry, it has seen good and times and had its day...but the old must depart. That is the law of the nature. I'm sure once you get to know your new mouse, you'll get along fine and be best friends in no time. Truly sorry for your loss.
*sniffle*

Aug 22, 2012 | HP PC Desktops

1 Answer

Hello there. I have a HP 610 laptop and have recently installed Windows 7 to it. Since then, my scrolling pad isn't working. How can i make it scroll again? (:


You have to download an add-on from the available software downloads for your device on the website.
All you need to do is to follow the link below and scroll down to the Driver-keyboard, mouse and input device section.
Download the first file that says Synaptics TouchPad Driver.
After download, install the file and restart your computer. This would help you use your touchpad scroll again.
Hope this was helpful? Please comment for more information and thank you for using FixYa.

May 19, 2011 | HP Compaq 610 T5870 156 WH248UTABA...

2 Answers

My mouse pad does not scroll up and down


If restarting doesn't work, then try reinstalling the driver for the mouse pad. You should be able to find the driver from your manufacturer's website. If you provide the make and model and perhaps service tag of your laptop, someone may be able to provide more assistance.

Mar 28, 2011 | E-Machines eMachines Desktop PC

1 Answer

I bought my HP Pavilion dv5 about 3 months ago. On the keypad you have to forcefully push it down if you don't use it within a period of time and the mouse pointer works after that. I was wondering if I...


I have an HP dv5 as well, for about 2 years now. After about a year, I started having problems with the mouse keypad. The left button would work intermittently. I eventually figured out that these mouse buttons aren't designed for heavy use. It's best to use an external mouse. I ended up buying a replacement part off of eBay and installing it (which was a major pain--you have to take apart most of the laptop to get it installed). I'm not sure if the problem you have is related. Was there any impact to the laptop at all that might have loosened something up inside?

Nov 06, 2010 | PC Desktops

2 Answers

Arrow Keys working as Scroll Keys in Excel


The key that activates thenumeric pad arrow keys it is called "num lock", and it is located on top of the numeric keypad.

Laptops may have additional function buttons to activate the arrow keys.

Sep 08, 2008 | Acer Aspire™ T180 PC Desktop

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I have lost the ability to scroll using the right vertical edge of the touch pad. Otherwise the pad works fine but it is annoying not being able to scroll any more without moving the cursor to the 'scroll...


The option to enable or disable the scrolling option for the notebook touchpad is generally available by going to the Control Panel, then selecting Mouse. Within that area, go to Device Settings, select the touchpad from the list of available devices, then click Settings. There should be an option for "virtual scrolling" - click on it, and you should be given the options to turn on or off both horizontal and vertical scrolling for the touchpad control.

May 06, 2008 | PC Desktops

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