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When I try to install an update for cs3 design the message reads shutdown photo elements filemanger.exe. The photo elments is not running at the time and the update fails. I am running windows xp

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The process may be running in the background. To disable it, press Control+Shift+Escape. This will open the Task Manager. Switch to the "Processes" tab. There should be a process named "filemanager.exe". You need to click this, then say "End Process". Ignore the warning that appears, and press "Yes". Then try to install the update again. If that does not work, try restarting the computer, and then trying to update.

Posted on Apr 05, 2008

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