You must have Palm Desktop installed on your pc. You must have a serial cable from your pc to your handheld. You must have hotsync running on your taskbar. You must download the software to the Palm Desktop and then hotsync your Palm with the pc. You may not be starting the safe hotsync in the start menu before pressing the hotsync icon on your Palm. If it's not that, your pc may not be recognising your Palm device or you may not have your serial cable securely hooked up, or you may be trying to download software that's not compatible with your device. You also have to reset your device after installing most software. Make sure you have enough memory to hold the software.
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With this method of upgrading your handheld, you'll transfer all PIM¹ data from your existing user name to your new handheld with the same user name. You will also transfer all third-party applications to your new handheld.
Caution: Some third-party applications may not be compatible with your new handheld. Your handheld will crash, freeze or display an error when these third-party applications conflict with your new handheld. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.
You must install the version of Palm Desktop and HotSync Manager included on the CD-ROM with your new handheld, even if you already have an earlier installation on your computer, and even if you will synchronize with Microsoft Outlook. This ensures that the desktop components of any new handheld features are added.
Put the new handheld's CD-ROM² in the CD-ROM drive.
Follow the installation instructions that appear.
When prompted, select the existing username of your old handheld.
During installation, you will be asked to perform a HotSync operation. Use the same existing username as above.
Once installation is complete, your PIM¹ data and third-party applications will be transferred to your new handheld. Your new handheld will have the same name as your old handheld.
To avoid confusion, change the name on your old handheld once you're sure that you have all your data transferred to your satisfaction. If you're going to sell or give it away, you may wish to perform a hard reset to erase all your personal data.
With this method, you have a greater likelihood of encountering third-party application incompatibilities. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.
You can use the Data cable that came with your device and your software that came with the phone, install it in the computer and it will prompt you how to backup all of your info. if u need the software visit the palm.com and you can download the software.
HI, I just checked the palm website and both the Zire 31 and 21 are listed. Here are the steps to take.
1.Go to www.palm.com 2.Click on support in the upper left corner of the palm website. 3.Click on "handhelds" 4. Select the model of your handheld and click on that. 5.Click on downloads. It is the 3rd tab just under the name of your handheld. 6. From there download the palm desktop.
HI, Yes you will need to install the Palm Desktop software on your computer or your laptop. Here is a link to the Palm Support site where you can download the software that you need. If you need any other help please let me know. Best wishes.
To the best of my knowledge, if you don't have a pc backup, you are out of luck....
Sorry to be the bearer of bad news...
Download the Palm Desktop Software and start to use it if you decide to continue using the Zire 21.
The Software is free from Palm.