a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is the most common problem..."too much paper".
If it won't go in either direction the only option is to open the cutting head of the machine(after unplugging) and to manually try to turn the gears to un-clog the paper.
Once you have cleared the paper from the cutting blades see if it still turns...see if any plastic gears have been damaged. Plug it back in and see if it runs...if it dosn't you may have blown the PCB in which case you should contact Royal at 1-800-524-0799 regarding replacement parts.
This is the most common problem...people put TOO MUCH paper in shredders... the VF880 has plastic gears inside...having done this a number of times you may have broken the gears or stripped the "teeth" off the gears...open it up to see what damage has been done; once you know what is broken you can contact Royal for pricing and parts at 1-800-524-0799.
Does the motor run??? even in reverse???
If the motor doeas not run at all it probably PCB. If the motor does run but the cutting mechanism does not turn then you probably have stripped/broken plastic gears... open and check,...contact Royal at 1-800-524-0799 for parts assistance.
Shut off the shredder. Unplug it and let in cool down for up to one hour. This will work if the shredder has stopped due to excessive use.
Check to see if the shredder is jammed. This is the most common cause of shredder problems. Click the power switch to reverse, which should clear a minor jam. If not, set the shredder to auto, and then to reverse again until the jam clears.
Clear extremely stubborn paper jams by grabbing the stuck paper and gently pulling it out. If smaller pieces of paper cause the jam, shut off the shredder and unplug it. When it cools down, carefully use a pair of tweezers to remove the paper bits.
Determine if the power supply to the shredder is working properly. If the power supply is cold, use an alternative source of electricity for your shredder. If it is warm, there may be a problem with the shredder itself. Call your office machine repair shop or the shredder manufacturer for assistance.
Sharpen or oil the blades. Shredder blades need to be oiled on a regular basis to keep your machine in proper working order. Get oil made specifically for shredder blades from an office supply store.
For any jammed shredder..try the following.. pull backwards on the paper while you switch the machine into reverse. Try not to tear the paper as if there is nothing to hold onto then you can't help the motor.
If this dosn't work then you will have to take the top cover off(after unplugging of course.) and the try to force the paper backwards out of the machine by turnings the cutting blades or gears in the reverse direction.
Did you ever put shredder oil onto the cutting blades?????
The blades can clog with paper dust and then it can't shred as many papges as it should or even jam completely...you should occasionally shred a sheet of paper with shredder oil poured onto the sheet.
More than likely, there is a lot of paper debris jammed between the cutters and strippers. If you are handy, try the following.
Disconnect the power.
Disassemble the shredder from the lower bin to access the cutting head. Clear the head of all debris with a small screw driver or ice pick. Reassemble and oil the cutters with shredder oil, being careful not to get any oil on the optics. This should solve the sluggish problem. Oil on a regular basis, before every use.
Try to open the shredder with a screw driver, but be very careful not to break or move anything important. Remove any paper that may be in there. If its the gears inside that are not working, you can use some oil as a lubricant to fix it up.