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Printer will not communicate with the computer. I keep getting a note saying to check all connections which I hav done.

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Try doing this (assuming Windows OS):

  1. From Control Panel > Priinters, remove all printers.
  2. Unplug USB cable to printer and reboot.
  3. Install software for printer. I would suggest using the newest drivers from the manufatures site. I would have given a link if I could, but you didn't post a make or model number.
  4. Plug USB cable back in.
Hope that fixed ya...

Geno

Posted on Apr 02, 2008

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My brother DCP-J140W won't scan. It keeps saying check connection but it is printing okay. Please help!


How is the all-in-one connected to your computer? The problem usually means that you do not have bi-directional communication between the printer and the computer.

If it is connected to your wireless network, did you ensure that the firewall allows the communication? (Some firewalls will automatically add the correct ports to the allowed list during the install of the full software.) For other firewall software or the less-complete install of the software drivers, you need to make sure that the port, 54925 , are allowed to access your computer for inbound and outbound network data. If adding that port is insufficient to allow scans to have bi-directional communication with the printer, also add port 137 (inbound and outbound). Since this step depends on your firewall, please add a comment with the firewall software on your computer. This is in the note in the Scanning section of the Brother Software User's manual for the DCP-J140W on page 35. This manual is available here: http://download.brother.com/welcome/doc002923/dcp140w_use_soft.pdf . An example of setting the Firewall rules for the Windows Firewall is shown starting on page 85 of the manual.

If your computer is connected to the printer via a USB cable, try a different (possibly shorter 6' or less) USB cable or a different port. If you have the printer connected to a USB hub, skip the hub and directly connect to the computer. Check if other devices work at the USB ports. Sometimes ports do fail; either they can't maintain the needed voltage or they don't keep the cable and pins properly aligned.

I hope this helps.

Cindy Wells
(I have seen the communication issues with stand-alone scanners as well. I saved a perfectly good scanner from the trash when the user failed to check if the scanner worked with other ports.)

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1 Answer

Printer keeps saying busy printing another document


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

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My hp all-in-one printer keeps saying , remove and check color cartridge we've done this and even purchased a new cartridge and still the same message appears. Whats wrong! Do I need a new...


I would check the area that the cartridge and printer connect together (where they make the electronic communication) have a look if there is anything stopping the 2 from connecting correctly. Also, getting your hoover in there and giving it a good old clean can often solve a lot of problems too.

Jan 27, 2011 | HP OfficeJet 6210 All-In-One InkJet...

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I keep gertting this message "communication not available". I have done all the toubleshooting suggestions. The orange astrisk mark continues to blink. the cable has no kinks in it. what is my next step,...


try uninstalling all the usb hubs from the device manager and restart the computer but note that before you do that all the external devices should be unplugged. like printer , modem and anyother if there is any.
once you restart the computer automatically the hubs will get installed. also check with other usb ports.
if all this will not work then uninstall the printer driver compleately and after restarting the computer reinstall the printer driver .

May 10, 2010 | Dell 922 All-In-One InkJet Printer

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I cant receive or send Emails. Every thing works


You click "SEND" not "PRINT" to send an email.

Do you have a printer connected?

Apr 25, 2009 | Lexmark Computers & Internet

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I have just connected a model X5490 to my computer.I keep getting the message that the computer is not communicating with the printer. My compter keeps flashing something that the firewall is blocking the...


It might be firewall, or in my case I was connected to my office over VPN. VPN connection from my PC blocked printer communication. Disconnected VPN and it started working.

Dec 19, 2008 | Office Equipment & Supplies

1 Answer

I cannot print from the computer. A box pops up saying computer cannot communicate with printer. I've folowed instructions i.e. disconnect the cables. restart computer etc. I have done that but whenever...


You've mention, "you folowed instructions i.e. disconnect the cables. restart computer etc. Did you try selecting the ports? Are you using a serial connector or a USB connector? There is a printer port on the PC, serial connector is needed , right click on printer icon and go to properties and check ports if LPT1 is selected. if not It should be checked. Try this. and make sure the printer is on for the PC to communicate with the printer. Try this. cheers.select the ports

Nov 25, 2008 | Computers & Internet

1 Answer

Printer has been installed on computer. computer recognises that it is connected to the printer. however, when i print some thing off it says "problem communicating with printer", i have tried...


hi you know when you press print does the screen that comes up that you ok the print on does this have you printer listed as the name check this then get back to me

Also what printer is it and did you install it using the disk with the printer let me know ok.

And also what operating system are you using like win xp or vista or linux let me know also

Apr 10, 2008 | Office Equipment & Supplies

1 Answer

Printer will not communicate with computers


Whenever I have seen this problem it has usually turned out to be one of the solder points on the USB connection in the printer. Of course it could be a logic board problem as well. Well done for testing your problem so thoroughly (eg trying different cables and machines) but I think it needs a repair agent now unless it is under warranty (or you can solder well). Mind you it's probably cheaper to purchase a new one then to pay to have it repaired.

Feb 05, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

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