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Glue parts error

I am trying to run the recovery disk on a Packard Bell computer "Error 5 Glue parts error". I have very little experience in this field. Is there a simple solution or will I have to hand the computer over to a professional?

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  • B Joan Rapier
    B Joan Rapier May 11, 2010

    Hello matsolof,

    "Simple" is a relative term. If you have the patience and time, we can step you through restoring your operating system off of the recovery CD or at least assist you in diagnosing the reason you're unable to do so.

    To answer you question, this solution likely won't be a quick fix. Working w/ computers in the best of situations and levels of experience requires a lot of patience...as it is quite often very labor intensive.

    So, having said that, if you'd like to pursue fixing this critter yourself, we're glad to help. If you have the means and you'd rather let a professional do the dirty work - I'm sure others will agree, we certainly understand.

    If you'd like to take a stab at it... 1st we'll need some information from you regarding your computer.

    (01) What is the Packard Bell model no. and serial no. of your computer?

    (02) Does your computer have a working floppy diskette drive?

    (03) Does you computer have a working optical (CD-ROM, DVD, etc) drive?

    (04) Do you have access to another computer that you can use to "burn" a hard drive diagnostic utility to?

    (05) Is the recovery CD you are using the one that came with the computer?

    (06) What operating system did the computer come w/ originally - and - Is the same OS (operating system) installed now?

    (07) What precipitated your attempting to run the OS recovery on your computer? The reason I ask is, the issue that caused you to choose to do this may be related to why you're unable to run the recovery CD (e.g. a failing hard disk drive).

    Once we've identified what hard drive is installed in your computer, we (I) will recommend that you run a hard drive diagnostic to determine if your hard drive is working properly b4 continuing on to restore your operating system.

    If you already know what hard drive is installed (or at least its manufacturer), you may go HERE to choose an appropriate (free) hard disk drive diagnostic utility.

    You'll be required to download the utility then either "burn" it to a CD-R disc or create a bootable floppy diskette. We'll help you w/ that as well if you like.

    Please, get back to us w/ your answers and we'll move on to the next steps towards repairing your computer.

    Thank you,
    BJ




    Once we receive your answers to these questions, we'll have more information to work w/ in order to assist you.

    Thank you,
    BJ

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Please, let us know if this response was helpful for you or, of course, if you have more questions, etc on this topic.

Thank you
BJ

Posted on Apr 04, 2008

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From parkard bell suppport website Quote

"Step 4 - Re-installing your software
Call the help desk and ask them to guide you through the
ExtHS process.
Please have your Recovery CDs to hand when you call
the Easy Repair line.

Once you have completed the ExtHS process you will
need to re-install Windows and the other software supplied
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1. Disconnect all peripheral devices (web cam, printer,
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8. If there was a Software Library DVD supplied with your
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supplied with your computer. Insert this into the drive
and follow the onscreen instructions.
9. Finally, you will need to install any additional devices
(web cam, printer, etc.) and software by following the
instructions supplied with them."


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