Question about HP Officejet 6310 All-In-One InkJet Printer

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Printe rnot shutting down

My printer says shutting down and it wont shut down or do anything else for that matter and I need to print something

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  • Anonymous Jun 14, 2008

    Same problem but on an HP Photosmart 8180. I tried to turn it off using On/Off button and now it is stuck and won't do anything.

  • Anonymous Jun 19, 2008

    printer shutting down

  • Anonymous Aug 17, 2008

    Printer doesn't shut down when on/off button pressed. Display says "shutting down," but no shutdown follows. I have to unplug the power cord. Machine resumes normal operation when re-connected. My previous HP AIO died young, and I fear this one is terminally ill. Any helpful comments?

    [email protected]

  • Anonymous Aug 17, 2008

    Printer doesn't shut down when on/off button pressed. Display says "shutting down," but no shutdown follows. I have to unplug the power cord. Machine resumes normal operation when re-connected. My previous HP AIO died young, and I fear this one is terminally ill. Any helpful comments?

    [email protected]

  • MrGrizzy Mar 10, 2009

    hp Officejet 6310 All-In-One

    Press "On/Off" button - printer responds "SHUTDOWN" - then freezes.

    Must pull power to get it to cycle.

  • Anonymous Mar 16, 2009

    my hp 6310 all in one printer won't print or shut down. Someone help me please.



6 Suggested Answers


6ya staff

  • 2 Answers


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Posted on Jan 02, 2017



  • 31 Answers

SOURCE: printer will not print

try unplugging it for a couple seconds. Plug it back in and if it does the same thing, delete it from the printers (control panel, printers and faxes, right click on the printer and hit delete). Then you will have to reinstall the printer. If you don't have the cd, here is the link to download and install the driver:

Just select your operating system and then you can download and install. Good luck!

Posted on Nov 08, 2007

Bowmans IT

Shawn Bowman

  • 85 Answers

SOURCE: Dell A-966 All-in-one Ink Jet Printer

Goto control panels
open printers and faxes

Tell me everything you see in there.

How is the printer Connected?

Posted on Nov 13, 2007


  • 4 Answers

SOURCE: Printer prints later after a shut down

printer keeps saying claer paper jam

Posted on Jan 29, 2008


  • 44 Answers

SOURCE: ''clicking'' noise started randomly- cant use printer

Hi starrz54,

Here is the HP site that talks about resolving unexpected noises (such as clicking)...

You also might try doing a full reset on the device. Here is how to do that: While switching on the scanner press # and 9 to initialize.
This should give you some good directions and if it does not resolve the issue, the next step would be to have it serviced or replaced.

Posted on Nov 16, 2008


  • 1 Answer

SOURCE: Printer won't print

printer wont print

Posted on Nov 18, 2008

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Try disconnecting the computer from the printer and shutting it down by removing the power cord and then also shut down the computer for a minute or so and then reboot it and check in "Printers" and see if it has anything waiting to be printed and if so clear out the queue. Flashing green light indicates that the printer is receiving data from the computer and/or printing so you shut it all down and cold reboot to clear out the computer confusion in both the computer and the printer.

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1 Answer

No printing

Hello batrogirl55, carsandcomps here: May I suggest the following:

You mentioned you didn't think you should unplug the printer. Go into the Contro Panel under the Start Menu (or short cut on desktop if available) and go to Printers. Find your printer in this list (if more than one is intalled on the computer) and click on it. Make sure that it is set as the default printer if it is the only one you use. Once you've established it is the default, cancel all pending, or in progress print jobs if any exist. Now, shut down your computer (or log off/out). Using the Off button on the printer, try to shut if off with that button, just to see if it will shut off. If not, unplug it and wait about 1 minute. If your computer isn't shut down (just logged off) shut it down as well, and wait 30seconds to a minute. This gives the hard drive time to completely shut down. With the printer unplugged, turn your computer on, and let your OS (operating system) completely boot up (wait until all Start Up programs are started and the computer is merely idle--doing nothing). Go to the Start Menu, and go to Windows Update (if windows is your OS). Install any recommended updates if any are available. If not, close the web browser, and go back into the Control Panel and click on Printers again. Right click on the Printer Icon. When the dialogue box appears, go to the bottom of the list, and click on Properties, Advanced, Printing Defaults. Click Okay. Close Control Panel. Restart Computer. Plug in Printer. If a disc came with the printer insert it (after computer has restarted and idle; close any running programs) and run the Setup file. By running the setup file, it should reinstall the driver and necessary files for the printer. It may ask you if you want to "repair" (not necessarily though as each printer setup is unique). Once the installation is complete, try to print again. If this still does not work, then you may have an issue with the printe itself, and may need to have it serviced.

I hope this information is useful and helps you get your printer up and printing properly agian. I thank you again for choosing to help you with this matter. Please do not hesitate to let me know if I can be of more assistance, or if you have any questions or comments regarding this matter, and the information I have provided.

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my HP Photosmart C5180 all-in-a-one printer keeps saying the yellow cartridge is out of ink and I have put a new one in. The printer will not let me print anything. How can I fix the problem?

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