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there is a tab at the back of the tray , make sure it is pinched up to the paper.. and take all the paper out and see if there is any folded paper at the bottom it not.. msg me directly and we can try one more thing
sir/mam, there is no usb port on all 1810p and also the usb to parallel cable is not working with these machines.
what you can do as an option is to find a parallel print server, or you may connet the copier to the router with a builtin parallel print server