Question about Dell Inspiron B130 Notebook

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USB DEvice not recognized

Hi,
I have a gateway m320 laptop with xp professional sp2 OS. It was working fine since i bought it 2 years ago. Last month onwards it doesn't recognize any usb devices whenever i plugin. I have lot of info stored on my external hard disk & flash drive too which i am feeling difficult to go through. I tried lot of options mentioned to solve the error but all of them failed. I would appreciate if any one could help me out to solve this error.

Thanks

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  • B Joan Rapier
    B Joan Rapier May 11, 2010

    Hello faizakhatib,



    I assume you've tried all the USB ports on your laptop and that you're connecting to ea. port directly (rather than through a hub). If not, please, do this so that we can eliminate as many variables as possible.



    I'm sure you've done this already but please, connect only one USB device at a time for now. Un-powered USB devices require power from the computer's USB interface to run. We don't want to complicate the issue w/ too great a load on available USB power.



    Please, answer the following questions:



    (01) What steps you have taken thus far to trouble-shoot this issue?



    (02) What is the make and model of your laptop?



    (03) Is the external USB hard drive you're attempting to connect to your laptop powered?



    (04) Have you checked the Windows XP DEVICE MANAGER for any errors on the USB devices?

    (please, let us know if you're unsure how to do this.)



    Thank you

    BJ






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My apologies faizakhatib. I see that you did, indeed, provide the make and model of you laptop. Thank you for that.

Some additional suggestions:
(A) Please, make sure that your laptop's A/C adapter is plugged in while trouble-shooting this issue. We don't want to complicate the matter w/ a possible low-power issue.

(B) Worse case, your laptop's USB interface may have failed (hardware failure). To repair this would necessitate replacing your motherboard. You can work around this issue, however, by using a laptop PC card w/ USB ports.

Please, get back to us w/ your answers and we'll work w/ you to diagnose this issue.

Thank you,
BJ

Posted on Apr 02, 2008

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