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Thane Q Grill

The burners won't stay lit. Igniter works and under the light dome there is a valve with a rubber button on top. I can depress this button and get gas to the burners, however when I let go of the button, the gas stops and burners go out.

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  • lloydjolson May 22, 2008

    My Jenn air back rotisserie burner won't stay lit. it starts without an issue but goes out once everything is hot. What is the problem

    ? The thermal couple seams to work correctly but once everything is hot the back infra-red burner goes out.

  • rdosser May 15, 2009

    Whatever was over that pressure button has broken off, and i have to hold that thing down in order to keep it lit. Very, very frustrating.

  • Mike Jun 08, 2013

    brought one about 10 years ago off thane direct infomercial, used it 3 times, , on the third time i tried to use it no gas came, out, and I unscrewed the plastic dome to find the red button with the spring broke off by it self, i found that if i used a toothpick in the place were the red biutton was the gas would come out of the canister, so seems likle it was bad common design flaw, no wonder the stopped making it, and dont provide any after sales support


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I just read this post as I was surfing for the Q-Grill - which they don't make anymore according to their website, and I looked everywhere - Amazon, Ebay, etc. I'm looking to buy a second Q-Grill; the "Turbo" actually. My first one still works great! Anyways, I know it's almost a year for a response but if you're still having the issue (or if anyone is currently having this issue), that you stated regarding the "red" button under the dome light - I had the same problem after the first year of using my Q-Grill. The red cap (or button as you call it) cracked and the spring inside was popping through the crack. The red cap kept the pressure on the spring which was pressing the gas valve button to let the propane gas flow through the pipes. Its almost like a safety mechanism. Without the red cap on the spring, the gas valve button wouldn't be depressed, and no gas flow - Cold burgers! Yuck!....Any how, my solution was to place a thin, flat piece of wood like a very thin plywood; 1-1/2"(inch) by 1-1/2"(inch) and 1/8 to 1/4 inch thick over the cracked red cap, then I screwed down the dome light housing on top of the wood piece which rests on top of the red cap. The dome light housing now applies downward pressure to the wood piece, which applies pressure to the cracked red cap and the spring inside which is activating the gas valve button for gas flow. An alternate solution to using a piece of wood is using a piece of paper and folding it to make a small square (you may have to cut the piece of paper). And fold the piece of paper enough times to make it thick enough for the dome light housing to apply pressure once you screw it down.....I hope this helps you out.

Posted on Mar 25, 2009

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I had this problem also but found a solution! Make sure you clean out the burners really good if you have the old cast iron burners. Rust, spiders etc get up in the front air tube part of the burner. Knock the burner on something and watch all the old rust come out of it. Secondly, what I found cured the problem was making sure the air inlets on the back of the lid are not clogged with grease etc. Clean these out, its most important because it creates an air draft that provides oxygen and a pull draft for the flames coming out of the burners. These 2 soultions should work and if not you may need to get the new stainless burners and new valves. Give it a try, it worked like a charm for me!

Doug Morgan Jr.

Posted on May 02, 2008

Hi i have the same fault with my Q grill use it once about 2 years ago went to test it before we go away but it don't work. same thing with depressing the button?. it's not actually a button, it's a gas valve which had a red cap on with a spring inside. if you can get a new valve then we're sorted.

Posted on May 25, 2008

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Try contacting the company with problem is best bet.

Posted on Apr 06, 2008

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