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My norton antivirus version 2004 will not allow me to modify any security settings or uninstall. it says I must be on a supervisors account, but I need a password to log on. unfortunately I wasnt given a password when I installed this version. Please Help!

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  • joeleacock Apr 02, 2008

    I am the administrator on my p.c. but the version i have installed says i need the supervisors password, which i wasnt given. also, If i format the system, wont i lose all my files. I cant do that as i have LOT's of important information on them.

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  • 449 Answers

Just format the system or you log on as an administrator on your pc using your password when you install Winxp

Posted on Apr 02, 2008

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I cant open my norton anti virus to type in my product key


How to Activate Norton Antivirus

Step 1:
Uninstall any previous versions of Norton AntiVirus before installing and activating a new version. To do so, click the Windows "Start" button and then "Control Panel."

Step 2:
Double-click "Add or Remove Programs" (Windows XP) to open the "Programs" window. Windows Vista users should instead double-click "Programs and Features."

Step 3:
Find the Norton version you have installed in the list of programs and click "Remove/Uninstall" in Windows XP or "Uninstall" in Windows Vista. Click "Restart Windows Now (Recommended)" when the program removal is complete.

Step 4:
Insert the Norton AntiVirus installation CD into the CD-ROM drive, or, if you downloaded the program from the Internet, double-click the installation file. Click "Install Norton AntiVirus" when the installation wizard opens. Click "Install Options" and click "Browse" if you want select a different location than the default for the program.

Step 5:
Click "User License Agreement." Read it and click "Close" when you are done. Click "Agree and install" to begin the installation. When the installation is complete, Norton AntiVirus will launch automatically.

Step 6:
Click "Activate Now" on the bottom-right corner on the Norton AntiVirus program window. Type in the product key and click "Next." The product key is usually on the installation disc packaging. If you purchased and downloaded the program from the Internet, Symantec will send you an email with your product key.

Step 7:
Type in your email address and click "Next." Type your password if you have a Norton account. Complete "Create a Norton Account" if you do not have an account and click "Next."

Step 8:
Review the subscription details and click "Done" to complete the activation.

Feb 24, 2011 | Symantec Norton AntiVirus 2005 for PC

1 Answer

Symantec norton antivirus computer won't download the disc. computer says the systems needs to be modified


go to control panel ,add and remove and uninstall previous version of symantec and den restart your system and den install antivirus disc

May 20, 2010 | Symantec Norton Antivirus 2009 1-User -...

2 Answers

How to uninstall the norton product


please go ahead and download www.symantec.com/nrt ,tool and run this tools and after running this tool please restart the computer and it will remove the norton products completely out of your computer
thanks....

Nov 18, 2009 | Symantec Norton AntiVirus 2002 8.0 for PC

7 Answers

My emachine T3624 i bought used, and i cant get norton off of it,


Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Delete the program installation folders for all Symantec program that were installed.
  3. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
  • C:Program FilesNorton Internet Security
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
  • Click on "Windows Key" and select Control Panel
  • Double click on Folder options.
  • Click on View Tab
  • Un-check "Hide file extensions for known file types."
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • Click on Apply
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
  1. Click on "Windows Key" and select Computer.
  2. Double click on C Drive
  3. Go to the following locations and delete the following folders.
  • c:Program FilesNorton Internet Security
  • c:Program FilesCommon FilesSymantec Shared
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
  • Click Start and then Run.
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • The Registry Editor will open.
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Click on File in the top toolbar and then click Exit.
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Jan 27, 2009 | E-Machines eMachines Desktop PC

3 Answers

Symantec service framework not working


Hi ya .. I was also getting the same thing and followed that symantec recommended remove and reinstall, only to later find that thier is a hotfix and I found it on a blog. check it out
http://serviceframeworkfix.blogspot.com/

Sep 10, 2008 | Symantec Norton AntiVirus 2004 - (Open...

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | Computers & Internet

1 Answer

Norton trial version expired but not uninstalled


1. Yes, uninstall before installing any other antivirus program or security suite. Your computer (and you) will be happier.
2. Once you uninstall the trial version of Norton, go ahead and download One Care. I've heard some good things about it, but haven't used it personally or seen it installed on a client's computer.
3. Symantec/Norton has made improvements to their software uninstalls. If you have a newer version of Norton installed, it should cleanly uninstall from the Add/Remove programs area. If it's older, you may have issues getting it to uninstall - leaving remnants as you mentioned. Symantec has help removing their software completely on their support site if you need help.


Hope this helps! : )

Jun 19, 2008 | Acer TravelMate 2300 Notebook

1 Answer

Norton internet security


STEP 1 Log on using the Supervisor account

1 Start Norton Internet Security.
2 In the Norton Internet Security window, in the left pane, click User Accounts.
3 The account that you are logged on as is displayed after "you are logged on as:"
4 Click Log Off.
5 In the Confirm dialog box, click Yes.
6 Click Log On.
7 In the Log on dialog box, in the Account Name list, click Supervisor.
8 In the Password field, type your password.
If you have never assigned a password to the Supervisor account, leave this field blank.
9 Click OK.


STEP 2 Turn on or turn off Norton Internet Security

1 Start Norton Internet Security.
2 In the left pane, click Status & Settings.
3 Click Security.
4 Click Turn on or Turn off.

Dec 03, 2007 | Norton Internet Security 2005...

1 Answer

Symantec client security


here u got:

Question/Issue:
When you install Symantec AntiVirus or Symantec Client Security, you see the error message "1920 Service Defwatch failed to start. Verify that you have sufficient privileges to start system services."


Solution:
This problem has more than one cause, so more than one solution is provided. To fix the problem, try each of the following solutions in the order that they appear.

Confirm that you have the correct rights and permissions
The most common cause of this problem is incorrect rights or permissions. Make sure that you have Local Administrator rights to the target computer. Confirm that no restrictions on the Local Administrator or Domain Administrator accounts exist.. Follow the directions in the document Troubleshooting Symantec AntiVirus Corporate Edition installations: Checking rights and permissions.


Confirm that the Defwatch service has the correct settings
This problem can happen when the Defwatch service account has incorrect settings. Make sure that the Defwatch service is set to log on as the Local System account. Confirm that the service is allowed to interact with the desktop.

To confirm the Defwatch service settings
  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type services.msc and then click OK.
  3. Do one of the following, depending on your program version:
    • For Symantec AntiVirus 10.x, right-click the Symantec AntiVirus Definition Watcher entry.
    • For Symantec AntiVirus 9.x and earlier, right-click the Defwatch entry.
  4. Click Properties.
  5. On the Log On tab, confirm that the Local System Account is selected and that "Allow service to interact with desktop" is checked.
  6. Click OK.


Look for a Program file at the root of the OS drive.
If McAfee antivirus 4.03 or 4.5 was installed on the computer, look for a file that is named "Program" at the root of the OS drive. If the file exists, delete it.


Delete leftover registry keys from a previous version of Symantec or Norton AntiVirus Corporate Edition
Leftover registry keys from a previous version of Symantec or Norton AntiVirus Corporate Edition can cause this problem. Delete the registry keys and then install Symantec AntiVirus again.

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.


To delete the registry key
  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    regedit

  3. Click OK.
  4. In the Windows Registry Editor, in the left pane, click My Computer.
  5. On the Edit menu, click Find.
  6. In the Find what box, type the following text:

    VirusProtect6

    Delete all keys and values that contain this string.
  7. Go to and delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\DLLUsage\VP6

  8. Exit the Windows Registry Editor.

If the problem persists, manually remove the previously-installed version of Symantec AntiVirus. To find directions for your product version, read Manual uninstallation documents for Symantec Client Security products

And please if it was helpfull for you rate this solution as SOLVED

Nov 02, 2007 | Network Software & Management Tools

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