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My norton antivirus version 2004 will not allow me to modify any security settings or uninstall. it says I must be on a supervisors account, but I need a password to log on. unfortunately I wasnt given a password when I installed this version. Please Help!

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  • joeleacock Apr 02, 2008

    I am the administrator on my p.c. but the version i have installed says i need the supervisors password, which i wasnt given. also, If i format the system, wont i lose all my files. I cant do that as i have LOT's of important information on them.

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Just format the system or you log on as an administrator on your pc using your password when you install Winxp

Posted on Apr 02, 2008

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2 Answers

I have just installed Symantec AntiVirus and installed the updates ok, but when i come to scan the scan engine returned error 0x20000003 comes up any solutions Charmaine


Hello,

Rhis error due to there is a resident virus or your system infexted by virus already. for the main time try to install other antivirus. you can get it here for free: http://free.avg.com/download-avg-anti-virus-free-edition

And then scan your system. You can remove the sysmantec if you like AVG or you can reinstall the symantec if there is no error in your system. remove either of the two antivirus to avoid conflict in the system.

may this help,

melnavz

Feb 18, 2009 | PC Desktops

Tip

Comprehensive List of Uninstallers or Removal Tools for Antivirus Software


The standard method of uninstalling an antivirus is from Add or Remove Programs but sometimes the uninstallation process would hang and you won’t be able to remove the antivirus from your system. When this happen, you can try using the removal tool provided by the antivirus company to remove the installed antivirus.
1. avast!
Special note: Boot Windows to Safe Mode and run the uninstall utility.
[ Download avast! Uninstall Utility ]

2. AVG
[ Download AVG Remover 32-bit | 64-bit ]

3. Avira
Special Note: Avira doesn’t have a removal tool but they do provide a registry cleaner to remove traces of Avira so that you can reinstall and then uninstall. This tool is in German, you’ll have to click on the button called “Keys auslesen” to search the registry for any issues. Then place checkmarks next to the registry entries you wish to delete and click the “Löschen” button to delete the keys.
[ Download Avira RegCleaner ]

4. BitDefender
[ Download BitDefender Uninstall Tool 32-bit | 64-bit ]

5. Computer Associates
Special Notes: Computer Associates uninstaller requires internet connection to verify and download the full version of uninstaller.
[ Download CA SupportBridge for 2008 | 2009 products ]

6. ESET
Special Note: This is an unofficial dutch language ESET removal tool.
[ Download NOD32Removal ]

7. F-Secure
Special Note: The uninstaller will automatically reboot the computer without warning.
[ Download F-Secure Removal Tool ]

8. Kaspersky
[ Download Kaspersky Anti-Virus Remover ]

9. McAfee
[ Download McAfee Consumer Product Removal Tool ]

10. Windows Live OneCare
[ Download Windows Live OneCare Cleanup Tool ]

11. Norton / Symantec
[ Download Norton Removal Tool ]

12. G DATA
[ Download G DATA AV-Cleaner ]

13. Panda Security
[ Download Panda Security Uninstaller ]

14. Trend Micro
Special Notes: After download, extract and run TISTOOL.exe file. Click the Uninstall tab, and then click the Uninstall button. Select the Trend Micro program that you’d like to uninstall from the drop down box and click Uninstall.
[ Download Trend Micro Diagnostic Toolkit 32-bit | 64-bit ]

15. AppRemover
Special Note: AppRemover is an unofficial tool to uninstall security applications such as antivirus and antispyware from your computer. Other than able to support removal some of the antivirus above, it can also uninstall Spy Sweeper, Trend Micro PC-Cillin, SpyCatcher, Sophos, SpyBot, Spyware Doctor, Norman, Spyware BeGone, Ad-aware, Bazooka Scanner, SpywareBlaster, eEye Blink, ClamWin, CheckPoint, BullGuard, RISING and AhnLab V3 VirusBlock.
[ Download AppRemover ]

on May 27, 2010 | PC Desktops

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

7 Answers

My emachine T3624 i bought used, and i cant get norton off of it,


Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Delete the program installation folders for all Symantec program that were installed.
  3. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
  • C:Program FilesNorton Internet Security
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
  • Click on "Windows Key" and select Control Panel
  • Double click on Folder options.
  • Click on View Tab
  • Un-check "Hide file extensions for known file types."
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • Click on Apply
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
  1. Click on "Windows Key" and select Computer.
  2. Double click on C Drive
  3. Go to the following locations and delete the following folders.
  • c:Program FilesNorton Internet Security
  • c:Program FilesCommon FilesSymantec Shared
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
  • Click Start and then Run.
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • The Registry Editor will open.
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Click on File in the top toolbar and then click Exit.
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Jan 27, 2009 | E-Machines eMachines Desktop PC

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | PC Desktops

2 Answers

I think my norton is downloaded wrong. I have a virus and cannot run norton


Hi mollducks, first things first. If you are using any version of XP turn on windows firewall. Click the start button & open control panel. Open windows firewall & click it to on if it is not on.
Try downloading AVG antivirus software for free at this link:
http://free.avg.com/ww.download?prd=afe Than run it. Full system scan.
After you run AVG on you're system use Norton’s remove utility to uninstall any left over files from Norton.
AVG should have caught any virus.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you bought Norton antivirus software for download, go to this Norton site & click support:
http://www.symantec.com/norton/support/index.jsp
If it was the free download, try again to download it.
Norton should do a quick scan during installation.
You might want to keep AVG. Norton should still install with AVG already installed. You can remove AVG at any time.
Lastly, once you feel there are no virus's in you're system shut down the PC. Unplug the power cord from the PC. Open the case & gently remove you're memory DIMM's. Wait 1 minute & re-install them. Make sure they are correctly connected. Double check all data & power cables are securly connected & close the PC & plug the power cord back in. (By doing this you remove any virus that may be hiding with in you're memory).

Good luck mollducks!
Feel free to ask if there is still an issue with norton after running the above sugestions.

Mike

Jul 31, 2008 | PC Desktops

1 Answer

I just purchased Norton 360 2.0 CD to install in my computer. Three hours later - not installed. I have AVG 8.0 that continues to pop up when I initiate the Norton installation, installation tben stops...


Yes you need to uninstall any and all antivirus programs installed on your computer. After uninstalling, make sure to reboot your computer. Do that for each antivirus or internet security software you have installed. Once done, it Norton 360 should install. If you have troubles uninstalling AVG, check their support area on their website. I'm not sure if you have a paid version or the free version but here are the sites for both.

Free - http://free.grisoft.com/ww.help

Paid - http://www.grisoft.com/ww.support

Hope this helps! : )

Jun 19, 2008 | PC Desktops

1 Answer

I got norton antivirus trial version installed on my new computer. Now i can't get my email page open even though i've tried numerous times to change the norton settings and get Hotmail page verified. ...


Delete Norton. Its terrible and slows your machine down. Go to Start>Control Panel>Add/remove programs. And uninstall it.
Use AVG Antivirus instead, its free and much better.

Apr 20, 2008 | PC Desktops

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