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This problem seems to be with the printheads of the printer If magenta ink cartridge has enough ink inside it and if print heads are damaged then you need to replace this printer.....
But still if u want you can follow the below mentioned steps :
If it is not printing in light magenta and magenta than you can try the below mentioned steps :
Step 1 - First clean print heads from the menu of the printer. You can look for clean printhead option under printers menu - Tools - Clean Print Heads. Now print and see if it is printing or not. If issue is not resolved then move on
Step 2 - Check if your magenta ink cartridge & Light magenta ink cartridge has ink in it or not...if it is empty or if has very low ink then..... replace it with a new ink cartridge......and now it is going to aling the printer....While it aligns it is going to make noise and will show a message printer aligning or alignment in process. While it aligns dont touch the keys of the printer or dont interrupt in between the process otherwise hardware of printer might get damaged and you have to replace the whole printer ...and just wait...till the printer display shows the regular menu...
Note : - * During Alignment printer is going to consume more ink, so make sure you have enough ink in all the cartridges or otherwise it does not have enough ink in it alignment process will not be completed properly.
Steps 3 - If it prints an alignement page then it is ok, check if all the colours on the alignment page and if all the colours are fine then ur issue is resolved... for verifying you can print another document.If it does not print any alignment page then you can try printing an alignment page from the printers manually from the printers menu.
Now if it has resolved the issue then it is fine or else last you can try re-setting the printer.
Re-Setting the printer :
- Press and hold the "*" key. - Press the "#" key and release both keys. - Display should say "Enter Special Key Combo" then release the keys and press "1", "2" and "3" buttons in sequence. - then you will get few options, now look for an option that says System Information or System Menu - Press "OK" on System menu and look for an option Semi full re-set - Press "OK" Button.Now printer will shutdown automatically and will turn on automatically after few seconds..as it is going to align the printer.. - Now it will make noise for few minutes wait till then and when you see regular screen on display then print a document and see if issue is resolved or not.
If issue is not resolved then you need to replace the printer. If it is in warranty then contact Hp customer care and they will replace it for free.
I have a similiar issue that just started happening recently - the printer shows FULL inks but the PC thinks it has empty inks. I tried the * #, 123 reset hardware failures, but that didnt help. Printer run self diagnostics says all is fine....
I am using USB connections - and this has been fine for years, until now. Maybe a microsoft patch issue?
Hi, If you go to your printer properties, there should be a setting whereby you have to select the option to "PRINT USING BLACK CARTRIDGE ONLY". Make sure this option is selected, otherwise your printer will use ALL colors even if you only print black. Let me know if you need any further assistance. Best wishes, Graemevm
Hi, this is not a solution because I don't think there is one apart from buying new inks. Epson and all other inkjet printers do this to prevent the coloured print head nozzles from getting blocked. If they are not used for a long time the ink dries up and blocks the nozzles. Epson recommends printing at least once a month with all colours to prevent this. Whenever the printer is turned on it performs a head clean, this is why the coloured inks get used over time even though they are not used for printing.
Hi there. The reason for your problem is that the colour cartridge contains cyan, magenta and yellow ink, plus a black cartridge of course. All the other myriad colours are produced by mixing these four basic colours. So, if you print red, it requires ink from both the magenta and yellow cartridges. Thus if your red produces a yellow print, it means your magenta is not printing. This can be due to a number of reasons, mainly an empty or faulty magenta cartridge or blocked magenta print nozzles.
If you wish me to help you with sorting out the lack of magenta, please post a new comment to this effect.
the problem is very simple the magenta ink the cartridge is over or the head is been blocked from where the magenta ink comes out,
because red colour requires ---yellow plus magenta(pink)----to make it red.and ----dark yellow plus magenta(pink) -------- for brown colour.
I seem to be having a similar problem with my cannon pixma 4300 as certain others, i have just recently replaced all the inks with " original" cannon inks and all of a sudden it refuses to print anything, it says that one of the inks is not working, ( Yellow) I remove it, replace it again and the light comes on but when the slide retracts the light seems to go off. any ideas would be great, this seems to be a fault i have read a few times.