Question about Canon L120 Fax Laser Printer

2 Answers

Check scan platform

Hi, Can receive faxes but not send.

Get the prompt "check scan platform", any idea what the solution is?

Thanks

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  • Anonymous Mar 26, 2009

    the fax it saying check the scan platform

  • ntobeko zikhali Mar 26, 2009

    check scan platform

  • Anonymous Apr 10, 2009

    I have the same problem, the Fax Machine displays- CHECK SCAN PLATFORM" I looked in the manual at the given page, as you said, but I didn'd find neither this malfunction, nor its solution... :(

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  • Master
  • 398 Answers

Two things cause this, a dirty scanner or after the user cleaned the scanner it was reassembled incorrectly Directions are in chapter 8-4 of the “Basic Guide”

Posted on May 30, 2008

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The manual we have only goes up to 5-8 so we can't resolve the problem

Posted on Jul 03, 2008

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1 Answer

Canon L120 - What does this error message mean?


Check Scan Platform, means:
The scanning platform is dirty, or not set into scanning position.

Solution
Clean the scanning area, or lift the scanning platform into place.

Nov 26, 2011 | Canon L120 Fax Laser Printer

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I work IT Support. I have a user that cant send/receive fax from xerox phaser 3300 mfp. They can scan/print fine. Thoughts?


check the fax line. Plug that line into the regular fax machine to see if you can receive/send from there. What where you should start. Thanks

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Check scan platform


Above paper cover, there is scann platform. Put it back in up possition.

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Whats the scan platform


Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..

Same error should occur doing local copy, check feed section/roller

Cheers hope that helps

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Check the manual for how to clean the scan platform (glass).

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Coulnd't send a fax


I had the same problem and called canon helpline.

They said to unplug the machine from the mains, then take out the plastic guard where the paper tray is fitted. There is a lever just above the paper tray. Make sure that it is pressed up completely. Then reconnect to mains.

I tried it and it worked.

Dec 27, 2007 | Canon FAX-L1000 Plain Paper Laser

2 Answers

Caution check scan platform


you need to check the scanning platform that is above the paper tray. it may be loose. you will have to close it properly and hopefully it will start working.

regards,
kumar

Oct 15, 2007 | Canon FAX L-120 Plain Paper Laser

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