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The first thing that I would try multiple people to ask them to fax you.Sometimes the 2 machines don't "sync".This is a toll free fax test number that I always use to check my machines..1-888-473-2963.Just write the words "FAX TEST" in large letters on a blank sheet of paper..fax it to that number...leave the line open...you should get a fax back in about a minute.If you get a fax back...your machine is fine...let me know if this was helpful....thanks.
When you remove plastic cover, wich is above paper cass. you will be able to see long black plastic with white scanner section.In the midlle is handle. You need to open and very vell close it - THIS IS SCANING PLATFORM.
check and verify that the land line is correctly plugged into the right connector at the back of the fax.. secondly check that you actually have a dial tone.. this is not a fax problem.. its a connectivity problem.. Smiles
You may check the resolution of the scanned picture,lowering down the resolution to some extent will not damage the quality of the scanned image,also it will lower down the file size to great deal and this should help you send the fax without any issues.
Check the send/receive settings. A lot of times, these all-in-one machines have auto answer settngs so that the fax machine does not answer every phone call with a fax signal. Go into the menu and see if you have auto answer off or on, and then also check to make sure if you need an answer code to answer the fax when auto answer is not on.
first check the printer by copying something,here u can see the problem that u r telling me,or check it by scanning something in ur computer,if u can see that problem,all u have to do is,open the top glass cover, under the top cover thers a scanning unit(lamp unit),in that scanning unit ther are some mirrors clean that mirrors with cotton bud,clean the top glass,n fix everything again,problem will be solved