Question about SanDisk Sansa e250 MP3 Player

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Load main image failed error.

Alright. So I had the "load main image failed" error. I downloaded the updater, it fixed it. I then got the refresh database error. Once I fixed this I got the "need to delete 6gb error" So i formatted it using the method from this site (mexican guy posted it in broken english, but it was fine)

Ever since then I have been back to "load main image failed" but the updater will now not work.

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  • Apaniyam Apr 05, 2008

    It is turned off. The "load main image failed" is a standard error, you switch to lock and then run the updater as normal to fix it. However it requires you to update the firmware for it to fix it.

    My issue is that the firmware will not update.

  • Anonymous May 31, 2008

    i formatted it using the method from this site (mexican guy posted it in broken english, but it was fine)

    Ever since then I have been back to "load main image failed" but the updater will now not work.

  • Anonymous Jun 09, 2008

    i have the same problem

  • Anonymous Dec 19, 2008

    i would like to know why my sasa can not load the main image when i turn it on

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  • Master
  • 758 Answers

Try holding the power button down for at least 10 to 15 seconds. That should turn it off. Turn it back on. If this doesn't work, try taking the battery out for a few seconds. If that doesnt work i will recommend that you update the firmware on your device even if you have done so anytime in the past...
To update the firmware follow the link below
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Apr 03, 2008

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Related Questions:

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Load Main Image Failed & Refresh Database Freezes


*** Warming : Dont try this if you dont know what your doing or if you dont know what your main problem is with the player. All the steps in this guide are collected from various sites i would not name them ( if not for you guys this guide will not be possible ) . I suggest if you dont know what you are doing is to contact sandisk technical support. ***

This is for Sansa E200 Series ( Normal and Rhapsody Model ) mp3 player with Version 1 devices. I see that many of you are experiencing this error on your players and i decided to create this guide that worked for me and for my friends players after contacting the nice guys from the sandisk technical support.

This is for Load Main Image Failed Problems.
Note : This is caused by an incorrect firmware version was loaded on the player or a bad copy of firmware files in the player.

I . For Normal Mp3 Players which dont have a Rhapsody Channel.

1. Perform Recovery mode on the player ( Enable Hold Switch + Press Record Button + Power Button ) , when it says welcome to recovery mode connect the player to the computer.

2. Open the 16MB Format which is the player in your My Computer. Then check open the Version.txt. This file will tell you what is the firmware of the player. Now you will have there,
    * .12A = Older Version firmware got to 2B
    * .15A = Also an older version of firmware go to 2B
    * .18A = Latest version of firmware. got to 2C

2B .If you have an older version of firmware downloading and updating the firwmare of player to the latest one usually resolves this problem. If not applying this file on the 16MB Format will have a greater chance of fixing the problem.

http://tinyurl.com/347j66 

This file will be upgrading the firmware of you player to the latest one.

2C. Download and install this file on your computer and then run the file.

http://tinyurl.com/nwtp4

This file will be downgrading the firwmare to an older version which is .12A

II. Load Main Image failed for Rhapsody Model mp3 Player.

1. Perform recovery mode on the player. Then connect the player to the computer.

2. 16MB Format should be detected in your My Computer. Download and apply this file in the .16MB Format.

http://tinyurl.com/2z5gc5

This will correctly reinstall the correct firmware for the player.

===================================================
For Players Experiencing Refresh Database on thier device. This would apply on both Rhapsody and Normal Model mp3 player.

1. Perform recovery mode on the device. Then connect to your computer.
2. The 16MB format would be recognize on the My Computer window. Download and apply this file into the 16MB Format.

http://tinyurl.com/2c5zzm

If the above link dont work just create a file name sansa.fmt take the extion of the file should be FMT. To check the file extension right-click on the file and choose properties.

=== If all else fails contact sandisk technical support.====
Thanks to crimsontide, cyber and to my special friend johnnyten for lending my your sandisk player. :D                                                                              

on Dec 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My e260 is saying "load main image failed switch to recovery mode" what that means


Load main image failed, this is a firmware error, (this does not have software like a computer)

Recovery mode, the player tried to recover from the error.

The player has firmware updates that where put out by the MFG because of problems.

You have to read the manual, carefully and follow it to the T.
because you need to update the firmware on the player.

This is there website.


http://kb.sandisk.com/app/home

Feb 08, 2010 | SanDisk Sansa e200 MP3 Player

2 Answers

Sansa 260 R load main image failed message


Hello,

The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.


When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 load main image failed


If this happened after updating your firmware, the Sansa FAQ from here http://www.sansa.com/support/sansa_e200/faqs says try this -

03. "Load image failed" appears after updating e200 firmware Applies to the following Operating Systems:
  1. Windows XP, Vista
This error may be caused by the firmware failing to load or the file system is corrupted.
STEP 1 – Reset the player
  1. Press and hold the Power button for approximately 30 seconds.
  2. Turn the player back on.
If the error persists, proceed to steps 2 and 3.
STEP 2 – Connect the player in Recovery Mode
  1. Turn off the player.
  2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
  3. Press and hold the REC button and connect the device to the computer.
  4. A message will appear on the device display screen confirming the connection and a 16MB partition will be viewable in My Computer.
  5. Release the REC button.
STEP 3 – Download and update the firmware
  1. Download the firmware from the Sansa Forum.
  2. Open the zip file
  3. Extract all the firmware files to the 16MB-FORMAT drive.
  4. Disconnect the player.
  5. Slide the Hold switch to the unlock position.
  6. Turn on the player

Dec 29, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work


Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

Dec 28, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database loop


SCREN LOAD MAIN IMAGE FAILED SWITH TO RECOVERY MODE

WHAT HAVE ?

Sep 24, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Load main image failed, Switch to recovery mode"


If it still plugs in and works properly, you can try to format it or try to update its firmware with the firmware updater that you can download from sandisk.com and then click on download.

Jan 23, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e280 Main Image Wont Load Problem, Plus firmware updater doesn't work


Please look on the back of the player and see if it is a Rhapsody model or a Standard Model. This error usually happens when you have installed the wrong firmware on the device. If you dont have a rhapsody model mp3 player please perform this steps.

Please copy and paste the following link into your web browser address bar.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange portion
4) On the left hand side of the player is a Record button, press and hold WHILE connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.IF the update is successfull you will be prompted to choose a language for the player.

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

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