My company installs ls2208s for our customers. Never had a problem until recently, one of our customers had three fail all at once. Upon calling Symbol (1-800-653-5350) I was told that there was "a bad batch." Apparently, wands manufactured around the end of Oct until Nov 2008 are bad. The company will replace the wands free of charge(make sure you save the stand and power cable as they will only replace the wand itself).
The manufacture date is on the label just above the trigger. Hope this helps.
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Hi have you got this sorted?, also need to know the detail code, hold down the two paper thinkness buttons at the same time you wil get a detail code, let me know what that is and ill try to help, unless you have it sorted, Cheers
Scanners have a safety lock that protects the scanning head from damage by holding it in place during transport.
Some scanners have a sort of a slider switch, that locks the head. Others have a protruding "pushbutton" on the bottom of the scanner, and when the scanner is put on a flat, hard surface (desk top), the weight of the scanner pushes that "button" up, releasing the lock.
If you have a swith-type lock, check if it's in open position (usually symbolized by an open padlock).
If it's the automatic "button" type lock, you most probably tried to use the scanner on a non-flat surface, or a soft one (like bed for example); you must put the scanner on a perfectly flat surface to use it.
Good luck, and please come back with a rating/testimonial if helped :)
I had this problem with my old Canon scanner and my new Canon scanner. I mistakenly threw my old scanner away, believing the problem to be terminal, only to find the new scanner demonstrates the same problem. The problem appears on whatever computer I install the drivers on (I have 3 computers). Constantly unplugging and plugging the scanner back into the USB port eventually sorts the problem out, i.e. the scanning arm will go to the 'home' position and stay there waiting for some scanning action. I presented this problem to technical support of Canon, and this was their response.....
************************* Thank you for contacting Canon.
It appears that your Scanner is receiving commands from your PC to
scan. That means that the scanner can only operated when a command is
given by your PC, the scanner can not operate all by itself.
In that case we suggest you contact the manufacturer of your PC or
Microsoft for further assistance in solving this problem with your
I hope this information is of use to you.
************************* Well there you go, the biggest example of 'pass the buck' you may have ever seen. Having been a software enginner and using computers for the last 25 years, I sort of don't believe this - AT ALL. My only conclusion is to get a new scanner and make sure it isn't a Canon.
If you find out the answer to this problem, and I haven't thrown my scanner away by that time, then I'd be interested in it.
The Kodak 3500 scanner series is probably the best scanner ever made, but NO, it doesn't read anything! Think of it as a digital camera. It only takes pictures. All OCR, ICR, BAR Code, etc. has to be read by software. Your software looks at the images and pull any info that it has been designed to detect off of that image. Some older scanners had built in bar code and patch code reading, but more and more, the software now does it, usually in conjunction with a Kofax card in the PC.
The problem was a 'corrupt file' with the computer. that why scanner wouldn't install. There wasn't anything wrong with it, after all that. I had to have everything removed & reinstalled (painful) computer melt-down, but it is all sorted
I had the same problem with my HP Officejet J5780. I just got it to work with a different paper size.
Don't ask me why this worked, but it did, so I guess that's all that matters.
In Omnipage, I went under the "Tools" menu and clicked on "Options." I then clicked on the tab, "Scanner." I changed the paper size to what I wanted (A 4). I then clicked on "Setup." Despite its recommendations not to do so, I reinstalled my scanner.
After the reinstall, it is now scanning the new paper size.
I hope that I don't have to do this everytime I scan a new paper size...