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Error S7121 - Cell Phones

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Whyisthereaconnectionerrorwithmyemails

Posted on Dec 22, 2014


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Hey cloud 435,

This is a known error.. This is probably the error message that prompts in your cell phone, Error " Mail cannot connect to your desktop".

How to fix this?

  1. Close all web browser windows.
  2. Verify the Xpress Mail PE Desktop Client is connected:
    • If Yes, exit out of desktop client, restart client and then reconnect.
    • If No, start desktop client and then connect.
  3. Once desktop is reconnected, attempt to sync again from the device
  4. If problems persist, there exists the possibility that a corrupt email message or calendar event is causing the error.
  5. From the Xpress Mail client on the device, click Settings > Preferences > Calendar and uncheck Calendar sync.
  6. Perform a sync from the device.
    • If the sync is successful, then the issue pertains to a corrupt calendar event. Continue to step 7.
    • If the sync is unsuccessful, then the issue pertains to a corrupt email message. Log into the Xpress Mail and click on each individual email message to validate if an error appears. Email messages that are not causing the corruption will open as normal. The corrupt email will return an exception error. Delete or move the email message to prevent the S7121 error from occurring again.

  7. Attempt a sync once more.
    • If the sync is successful, enable the debug option on the desktop client and collect the log files for escalation to customer care. This is important as these errors can be reviewed to provide updates for the Xpress Mail application to prevent future occurrences.
    • If the sync is unsuccessful, then the issue pertains to another corrupt email message. Continue to review the messages using the Xpress Mail PE website until all corrupt email messages have been removed.
  8. If problems persist, attempt to uninstall and reinstall the client.
  9. If problems persist, please contact customer care.


Thanks and goodluck..


earljason

Posted on Apr 02, 2008

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