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I have installed the hardware and did the microsoft update SP1 succesfully but when I plug in the drive I do not have any information that it is there. I used the computer to check for new hardware and it say it is working properly however I cannot access the drive using windows explorer. When I click on that drive it tell me to insert a disc.

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  • Josh Gahan
    Josh Gahan May 11, 2010

    are you using Windows XP or Vista ?

    is this an External Hard Drive / Internal ?

    or

    External CD/DVD Drive / internal ?

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  • 99 Answers

Try to install again ,when you ask for driver ,go to systen32 or system .because the driver that you installed was stored in that folder.

Posted on Apr 02, 2008

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Compaq nw8440, XP, does NOT read dvds but reads vcd and data cd..


I don't know when the last time that you have installed XP, but it certainly would not hurt to reinstall the operating system again along with SP1, SP2, and SP3. "Microsoft Updates" site offers all of these updates for free provided that you have a legitamite copy of windows installed. The manufacturer's wesite offers free downloads to your model specifically, which could help. If you still have the original factory install and recovery disks, reinstalling the original drivers would almost guarantee no hardware problems. Drivers become contaminated and can lose the necessary information to make hardware work. It is also possible that your hardware is going bad. There are tests from your manufacturers website that will help you decide. Good Luck.

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Try booting in Safe Mode (press F8 during startup). Once in safe mode, see if you can see the update in the Add/Remove programs from the Control Panel. Make sure the select the "View updates" checkbox.
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Hello Fawzihadi,
Depending on how much disk space you have left on your hard drive, Microsoft Home and Student requires at least 1.5GB of free space. I've posted the minimum system requirements below, you will need these to run Office Home and Student 2007.

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