I was trying to connect my device to my computer to put songs on it. My computer said the installation failed and that I should contact the manufacturer. I have a new computer and did not have problems on my previous computers. Any ideas??
I have noticed the the sandisk mp3 players like to be synced with windows media player this seems to be the way they perfer to add or remove music. and have u tried to use a friends pc if so what r the differances
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I'm assuming you have the Zune software installed. You'll need the software in order to interact with the Zune device, it does not work as a "mass-storage device" like some other media players.
The Zune software will find all your music. Open the software and on the top left make sure you're in the "Collection" and then "Music" category. Then click on the right hand side on the "Songs" tab. You'll see all your songs on your computer. Connect the Zune and wait a few seconds and in the bottom left hand corner of the software you'll see your device connected.
Click on one of the songs and then press "CTRL + A" and all of your songs will be selected. Click and hold and then drag one of the songs to the little icon of your Zune in the bottom left and then all of your music will sync to the device.
Hope this helps.
Try and do what is called a Power Reset. To power reset the device, simultaneously press and hold the center and volume up button, while connecting it to the PC.
If this fails, charge the device for at least two and a half hours. The computer should not go into sleep or hibernation state while charging.
Then you may want to update the players firmware by downloading and installing the Sansa Firmware Updater.
Apple iPod Nano devices are using itunes. Every purchase or Apple iPod unit are given a disc which to install iTunes in your Computer. If you don't have one you can download at this site. www.yboyandrei.com/itunes
IF YOU HAVE A DRIVER THAT YOU GOT WITH THE MP3 PLAYER THEN INSTALL THAT FIRST ON A COMPUTER.IF YOU DIDN'T GET ONE THEN YOU MIGHT NOT NEED IT.
YOU MUST HAVE A USB/DATA CABLE FOR SONGS TO BE TRANSFERED.
OK NOW CONNECT YOUR MP3 PLAYER TO THE COMPUTER WITH THE CABLE,COMPUTER WILL AUTOMATICALLY DETECT IT.
GO TO MY COMPUTER AND CHECK YOUR DEVICE LISTED AND RIGHT CLICK---OPEN
CHECK IF YOU HAVE ANY SONGS ALREADY LISTED IN THE DEVICE FOLDER OR IT MIGHT TAKE YOU DIRECTLY TO THE SONGS LIST.THIS IS WHERE YOU NEED TO PUT YOUR SONGS.
SIMPLY COPY THE SONGS FROM THE PC AND PASTE IT INTO THE MP3 FOLDER OR YOU CAN OPEN TWO WINDOWS AT A TIME AND USE THE DRAG AND DROP OPTION.
I HOPE IT HELPED.
I have the same problem, I tried to format my player but it tells me format failed. I tried the system update and the device restarts but I still see the songs. I have done this about 20 times in 2 days but still no good.
·Make sure you have media player 11 ·If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. ·Download recovery tool off creative's website. ·go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them ·Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable
then upgrade to latest firmware
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
You can connect and synchronize your device with the pc using bluetooth. ON your device tap
2) Make sure that Bluetooth on both your device & the computer are turned on and set to visible mode.
3)Tap MENU-CONNECT VIA BLUETOOTH.
Same exact problem! Sorry I'm no help
> My Sansa e250 has been working fine for about a year. No problems, I can
charge and sync it.
> Now all of a sudden I have a problem.
> My PC does not see the Sansa. Why?
> I enter recovery mode. I see:
> Welcome to "Recovery mode" Please connect USB Cable.
> I connect the usb cable AND NOTHING HAPPENS!
> Yes I read all about recovery mode on the internet. I tried it in both MSC
mode and MTP mode.
> How can I get my computer to see the sansa?
> If my PC can not detect the Sansa then I cant get a firmware update now can