Question about HP dvd740i DVD±RW Dual Layer Burner

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HP LS 740B dvd

HELP

I have done everything! the system says its working correctly but when I go to burn a DVD it doesn't find the burner

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  • 125 Answers

If you still have the install disks try uninstalling the Drive and reinstalling , iif you dont here is a link to the latest firmware and drivers for your burner , make sure you download the right model but

click here

ok to uninstall your drive
1. right click my computer
2. click on properties

a new window will popup

3. click on the hardware tab
4. click on device manager

the device manager console will now open , from within here find your DVD burner under the DVD/CDROM drive heading, right click the appropriate drive and click on uninstall

now reinstall with the drivers and restart.

also if this doesn't fix your problem try upgrading the firmware of your Drive.

**im assuming your running Windows XP for that solution but i would think the process in Vista would be very similar.

If you have a spare computer that is unused maybe you could try it on that machine and see if it works , if it does a fresh installation of Windows on your current machine may be the solution as it could be infected with a virus which just may have corrupted the window drivers.

i hope this helps :)

Posted on Apr 02, 2008

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it may be the problem with the laser head...
it would have misaligned and more over electronic goods cant be guaranteed for how many years it will work problem free....if yours is still under warranty get it repaired.

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Unless you have a good DVD burning software on your computer (Microsoft is not enough--I mean Roxio, NTI CD and DVD Maker, the drives may not even be recognized. Oddly enough, you don't need drivers for the CD/DVD drives. Find out what burning software you have-- I recommend downloading Belarc Advisor, a free program which not only tells you everything in your computer, with model numbers for hardware and all of your software (with their unique codes), but even informs you if you are missing any needed Windows updates. Once you know what you have, if it came with the computer, you have to seek an upload at the computer manufacturer's website, (you can do this at HP) as it may be a special program not related to the burning software purchased from the software manufacturer---go to their website for upgrades, and download it. let me know if that does the trick.

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With all those problems, especially #2 and #3, you won't be able to fix it. You can only replace it with a different one. Sorry your DVD player is Dead.

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Don't wanna sound like a Doomsayer but I think it has burned its last burn...

Try to clean it first, if it still doesn't work, then it is time for a new one.

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You guys are crazy, another person trying to send someone to a repair guy to make money off us when in fact it would be cheaper just to buy a new one. I have the same issue with the same model 740b and this is driving me crazy I have been to a 100 different post andI will tell you what no one has a clue what they are talking about. Oh, restart the system upgrade your firmware, delete your reg file, its all BS. I have did everything in the book and this is what I have come up with. My drive reads some dvd disc I have created but any ISO or Auto play disc it doesnt even see it just keeps trying to load and thats it. So in my opinion HP or Compaq sent a update that did not require you to accept or approve and it updated the firmware with some info about allowing to use writen ISO or autoplay disc. Because it would seem to help with the cutting down of pirated software but the only issue is that if the software is an individuals and they copied it for their own use, who are they to intefere with our equipment. I may be wrong but it just seems kind of funny that every one is stating that this all happened around the same time. So in closing if you dont know the remedy do not suggest to send to a repair shop because you are an idiot then.

Thx Pirate

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try to reinstall windows. its not your optical drive. also after reinstalling windows, download another burning sw. then see if it burns ok.

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