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Re: auger and ice holder is frozen
Either your ice machine is overfilling with water and spilling into the container, oryour uni is defrosting and refreezing the ice in cintainer. run it under hot water in sink to remove and watch for it to comeback. is your ice cream frozen solid???(Dairy is good judge as to how cold your unit is and how well its workin, if ice cream is good generally your refrig is operating fine.
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There are multiple causes of this. The first is the motor for the auger and the connection to it. There is a switch that could fail too. IF your ice maker ever had frozen blocks of ice in the bottom then it may have burned out the motor.
I had this exact same problem. After a difficult removal of the ice bucket (admittedly a lot of yanking against frozen ice cubes before I decided to chisel them out from above), I could no longer seat the ice bucket back onto the hexagonal auger drive shaft. When activating the ice dispenser, I could hear the motor turning, but the auger shaft itself would not rotate. The cause was that the auger shaft had moved upward through its stop grommet during all of the yanking to remove the ice bucket.
Take off the two hex screws holding the top plate around the auger shaft. The shaft is then easily removable and you can inspect it for slippage against the stop grommet. In the attached photo, you can see there is about 1/2 inch of clean auger shaft visible above the grommet, where the shaft has slid upward relative to the grommet. If this is the case, the fix is simple. Turn the shaft upside down and lightly tap the grommet around the edges with a small hammer until it moves back into place. Upon replacing the auger shaft, you can feel it seat back into the drive motor adapter.
Hello - Do you hear the auger motor running when calling for ice? If you do not, the dispenser may be jammed or the refrigerator has a faulty auger motor. I suggest try clearing any ice that is blocking the ice chute, removing any frozen ice or obstructions, verifying that the water valve or fill tube is not frozen. If any proves to be ineffective contact a professional to move forward accurately.
Pull the ice bucket out, then hold in on the door light switches and while you push a glass into the button for ice (may require two people). Ice dispenser and auger will only work, when you push for ice, when the freezer door is closed, so by holding the light switch(s) in the off position with door open you can simulate door being closed. If you can push the button and see the auger drive turn (with ice bucket out) then check to see if you have some ice stuck between the blades on the bucket, if the auger motor doesn't turn, it may be "ice frozen". Common problem. Remove motor, let sit on counter for about three hours and then reinstall, if it then works then check for water dripping from the fill tube, where the water comes into freezer for the ice maker, and see if it is dripping onto auger motor.
If you put auger motor back in and it still won't turn then more and likely you need an auger motor.
rmielsen and PhyllisForbe, Your refrigerator has an auger motor that causes the ice to be dispensed when you press the ice selector on the front of the refrigerator. You could have several possible problems that will gives you the same result. The auger motor could be at fault. The ICE selector part of the control panel of the front of the refrig could be at fault. To isolate to auger or control... do the following. Remove the ice bucket or auger assembly from the freezer. Reach into the freezer compartment where the auger assembly normally would be. You should be able to see a "horse shoe shaped metal drive assembly" that would mesh with the auger assembly (ice bucket) to turn the cork screw shaped auger. Try and turn the auger drive assembly in rear of freezer to determine if motor armature is free. The is somewhat difficult to do because the auger motor is high torque, slow rpm motor, but it should turn if it is good. Sometimes the auger motor will become stuck due to a water leak, inactivity, high humidity during a defrost cycle, etc. The more possible suspect is the ICE selector assembly on the front of the refrigerator. If any function on the refrig fountain dispenser control panel goes bad...then the ice/water control assembly will need to be replaced. Hopes this helps you! HandyHenry
You have one of three things wrong. The auger motor is frozen up, the ice bucket is broken or you need to dump out any ice, run warm water through the entire ice bucket, dry it out and try again with fresh cubes. My guess is the auger motor is frozen. You can buy a vinyl boot that covers the auger motor to prevent moisture buildup and freezing from GE Parts at 1-800-626-2002
Don't have this model, but could there be a weight sensor for the ice tray that is stuck and possibly frozen in the up position? The weight sensor would normally sense when there is enough water in the ice tray and then cause the water to shut off. See whether the tray should have up and down vertical movement.
When you push the ice dispensing lever, you should be able to hear the micro-switch clicking. If no click, the switch is faulty. The auger motor which is activated by the lever could also be faulty. This is the motor that causes the auger in the ice bucket to rotate one way for crushed ice and the other way for cubes. The auger could also be jammed. Try switching between crushed and cubes to unjam the auger. Empty the ice bucket and start again.
There is a motor that turns the auger for ice at the door but it has nothing to do with the water at the door. If you are sure the water line at the door isn't frozen then I'd suspect the control board isn't working (no power to the motor or the water solenoid valve). These diagrams may help you see what's inside so you can look deeper into the issue.
If you can, try turning the ice auger by hand (dump all the ice out first). Also check that melted ice didn't re-freeze and bind up the auger, etc. If you can leave the fridge off a day with the freezer door open that would melt any frozen water line, just to be sure that's not the problem.