Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

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'Windows Cannot Connect' Error message

I have rebooted and reconfigured my sbg900 countless times. Everytime I have done this and tried to connect to my network all that pops up is an Error message. 'Windows Cannot Connect' so, I proceed to diagnose the problem and it is telling me that the wireless association failed because Windows did not receive any response from the wireless router or access point. I know my internet works, because with a USB or Ethernet cord I can connect, but I cannot connect to my Wireless. Any suggestions?

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Are you sure your computer is compatible for the wireless, and does it have the necessary drivers?

Posted on Apr 02, 2008

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Everytime i access 192.168.1.1 there is an error message "webpage cannot be displayed".im trying to setup my wireless router and the wi fi is not working at all.help.


What IP address are you attempting to connect from?

A lot of the time people can't connect because they connect from address is on a different subnet. If you've done this, manually set the address of the machine you're connecting FROM to 192.168.1.x Replace x with a number between 10 and 100. The IP address you choose for this cannot be in use.

If that doesn't work:

Please go to this page and follow the directions listed under the section titled: Cannot Connect to 192.168.1.1?

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Unable to wireless connect TP-Link TL-WR841ND to Motorola SBG900


DO any of these error conditions show up on the front panel display?

Front-Panel Lights and Error Conditions
Light Turns Off During Startup If:
RECEIVE The downstream receive channel cannot be acquired
SEND The upstream send channel cannot be acquired
ONLINE IP registration is unsuccessful
POWER The SBG900 is not properly plugged into the
power outlet
OR
Light Turns Off During Normal Operation If:
RECEIVE The downstream channel is lost
SEND The upstream channel is lost
ONLINE IP registration is lost
POWER The SBG900 is unplugged

If you rent or lease your SBG900 Contact your cable service provider.
If you own your SBG900 Call 1-877-466-8646 for technical and warranty support. Support is available
24 hours a day, seven days a week.

Feb 28, 2017 | Arris SURFboard SBG900 (49402201900) Modem

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mac and pc security keys are not interchangable. I suggest not using a a key for both units. You can reset the router by unplugging it for 1 minute. or you gain access to the router through the web address. 192.168.1.1 Type this into the address bar to gain access to the router.

Jul 10, 2009 | Arris SURFboard SBG900 802.11g/b...

1 Answer

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Hi there.

This method will hard reset the wireless drivers back to default settings, but before you perform this remove power from the modem and router for 2 minutes reconnect power and wait another 2 minutes for them to settle down.

What i want you to do is right click "computer" select "manage" and then "device manager", a list will populate, then click on the + sign next to "network adapters" and right click on the wireless adapter and "uninstall" the device, reboot the PC and wait for windows to detect the wireless card and install the drivers for it, this will appear in the system tray (bottom right hand side) when its done try to connect again.



Good luck

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1 Answer

Motorola SBG900 WEP password problem - MAC OS X


  1. Try the ethernet cable, but also configure it manually by setting the gateway as 192.168.0.1 and the IP to 192.168.0.2
  2. Then enter normally and reconfigure it.
Optionally, try holding the reset button for 20s and access through wireless if you want.

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1 Answer

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Hi,
Please check if your modem and change the config to static IP.
Regards

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