Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I have a redish cloud over my entire screen i would just like to ask you if you know what might be causing it i've quotes from 6 to 12 hundred dollars and im just not ready or willing to pay that please help guru
You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).
Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck
Posted on Apr 08, 2008
Keep on them. They will supply the part at their cost. You pay labor. Shop around in your area for Hitachi service centers and they will work with you on the price. It should not be over 400 at the most.
Posted on Dec 19, 2008
Hitachi told me at first they wouldnt help me but gave me the number for a technician. Once the technician told me the issue was a defective light engine and the total fee to fix it and replace part was $959 bucks. I called hitachi back. She said it was out of warranty and that is why she couldnt help me. I simply told her that I understood if it was broken b/c of wear and tear or b/c i dropped it but this issue is b/c the part is defective and there are tons of blogs with people having the same problem. She then began to gather information so she could send the part no charge. I am now only responsible for labor. $350
Posted on Dec 04, 2008
You have a bad light engine this part is coverd by hitachi but you have to be diagnosed by a licenced tv repair company your onl cost should be labor
Posted on Sep 26, 2008
I just called Hitachi. As expected, at the beginning they refuse to help me, however, I asked to talk to the supervisor (His name is Ron) and he verified that if a approved repair center calls them and verifies the problem is the light engine. Hitachi will replace the part at not charge. However, I will have to pay for the labor.
FYI........my TV is also a 2004 and it does not have any warranty.
Posted on Sep 22, 2008
There is a possiblilty of a class action suit against hitachi for this problem, i have contacted the lawyers for more info, will keep all informed as i get more, the treat alone may pursuade hitachi to be more cooperative. check out this link and contact the lawers if interested http://www.reyeslaw.com/
Posted on Aug 11, 2008
I also called Hitachi Customer Relations on 7/30/2008 after reading the info on this forum regarding the red spot/halo. We purchased our Hitachi 50V500A in 2004 and the red spot/halo slightly began to appear shortly after the 2nd year and has progressively gotton worse. The person I got ahold of was very defensive regarding this issue and said our tv is too old. I submitted an email to the Hitachi Consumer Complaint Department 7/30/2008 and as of todate no reply. I think I will call back tomorrow and ask for a supervisor and try to gain ground that way. It's so obvious Hitachi is aware these TV's had a defective light engine!!!!
Posted on Aug 06, 2008
Hey -- we're trying to deal with the same issue on our 2004 Hitachi. We were just told "no" from a supervisor, and I've left messages for his supervisor. Any info you have on the person giving the final OK would be appreciated. Thanks!
Posted on Jun 30, 2008
Call them back again and if one person denies you ask for their supervisor. because i had to climb the chain of command 3 times and then they said they would send it for free. Now that whole process took about 30 minutes but it was well worth it. I DID THIS JUST TWO WEEKS AGO and like you i bought the tv in 2004. DON'T GIVE UP!
Posted on Jun 24, 2008
I called the number you posted here. But Hitachi refused to send me the light engine. They said my TV is too old (I bought it in 2004). This is clearly a design/manufacturing defect. Are you aware of any class action lawsuit?
Posted on Jun 18, 2008
Hitachi wont help at all, they got your money and thats all they care about you anymore.
I have the same problem but my set is 4 yrs old before I complained about so its not covered according to Kevin at Hitachi's CS #800-654-7013 and its my problem. If it was in an enclosed case without good ventalation it would have went out sooner and been covered I'm told by Kevin.
Posted on Apr 24, 2008
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