Question about Jenn-Air JCB2388G Side by Side Refrigerator

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Ice buildup A couple of weeks ago I discovered water on the floor near the freezer. I couldn't tell where it was coming from. I cleaned i t up and it happened a few more times ane then it stopped. A week later I found ice on the bottom of the freezer and I couldn't pull out the basket because there was so much ice there I know there should be a drain hose or pipe but I don't know where it is located. Can this problem be solved?

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Sounds like you have a clogged defrost drain tube. removing back panel of freezer will give you acess to drain trough, melt away the ice with a hair dryer, youll find a drain hole under there somwhere,pouring boiling water down the drain will clear it pretty quickly( i use a steam machine purchased from the infomercials works awesome, after you clear it and all water drain down tube wrap a piece of solid copper wirearound the heater( black calrod heater right above the drain trough) and stick it in the whole maybe an inch or so. now everythime the heater comes on to defrost it will prevent the hole from freezing over

Posted on Apr 02, 2008

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