Question about Toshiba Satellite A75-S211 Notebook
Hi, I have a Toshiba Satellite A75-S211, and my computer doesn't recognize the CD/DVD rom drive. I went into the device manager, and tried to reinstall the driver, but doesn't seem to work. Under device manager it says that Windows cannot load the device driver, and I get a (Code 39) error. I went to the Toshiba website and downloaded "qe15advdramx", but that didn't seem to work either. I also tried Windows update, but haven't had any luck with that either. Any help will be very much appreciated. Thanks in advance.
Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.
In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.
This will surely fix the error code that you have on the CD/DVD drive.
Posted on Sep 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 18, 2014 | Toshiba Satellite A215-S7422 Notebook
on Apr 13, 2008 | Toshiba Satellite 1805-S253 Notebook
Jan 18, 2011 | Toshiba Satellite A1O A15 A20 A25 A30 A35...
Nov 20, 2009 | Toshiba Satellite A75-S211 Notebook
Jun 25, 2009 | Toshiba Satellite A75-S211 Notebook
Apr 06, 2009 | Toshiba Satellite A75-S211 Notebook
Jan 26, 2009 | Toshiba Satellite A75-S211 Notebook
Mar 18, 2008 | Toshiba Satellite A135-S2276 Notebook
Dec 29, 2010 | Toshiba Satellite A75-S211 Notebook
Feb 09, 2010 | Toshiba Satellite A75-S211 Notebook
Jun 04, 2009 | Toshiba Satellite A75-S211 Notebook
334 people viewed this question
Usually answered in minutes!