Question about Toshiba Satellite A75-S211 Notebook
Hi, I have a Toshiba Satellite A75-S211, and my computer doesn't recognize the CD/DVD rom drive. I went into the device manager, and tried to reinstall the driver, but doesn't seem to work. Under device manager it says that Windows cannot load the device driver, and I get a (Code 39) error. I went to the Toshiba website and downloaded "qe15advdramx", but that didn't seem to work either. I also tried Windows update, but haven't had any luck with that either. Any help will be very much appreciated. Thanks in advance.
Hi, the error code that you have on the CD/DVD drive is a known issue from Microsoft. The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)".
Since you are using a Toshiba laptop; you can click on this link http://tinyurl.com/toshibadvd and click on the repair tool on the resolution. This is applicable on both Windows Xp and Vista and will delete the upper/lowerfilters on the registry.
In case that the error code still exist you need to manually delete the upper/lowerfilters under the registry by clicking on this link http://support.microsoft.com/kb/929461/en-us . You need to go the "Run" screen then type in "regedit" and click OK or hit the enter key.
This will surely fix the error code that you have on the CD/DVD drive.
Posted on Sep 18, 2008
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