Question about Xerox Phaser 7750DN Laser Printer

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Paper Jams and Margin Incorrect

I keep getting paper jams at the bottom B door and before the paper jams started happening, everytime I would print the margin would be way off. Help thanks.

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  • UKhan Apr 02, 2008

    anyone know what the problem can be?

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Check the humidity of your paper, type and weight. Nothing more than 32# will run through the tray, any heavier should go through the bypass to prevent jamming. Margin follow the internal tutorial for moving your margins. Xerox machines do skew 3 degrees left for some reason or the rollars that feed from tray 2 need to be changed.
Peter

Posted on Apr 05, 2008

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  • Make sure you or the tray feeding the paper into the printer is aligned properly and the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams.
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My paper keeps jamming


Clearing paper jams Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:
  1. Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
  2. Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you. NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems. Figure 1: Rear access door c00101861.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
    • If under warranty, contact HP to obtain a replacement part.
    • Click How to buy on this page to order replacement parts.
  3. From the rear access door opening, gently pull the jammed paper free.
  4. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
  5. Reattach the rear access door by inserting the two pins on the right of the door into the holes for them (as shown in Figure 3 below) and then pressing in gently but firmly on the left side. Figure 2: Inserting the rear access door guide pins into the holes c00099183.bmp
  6. Reconnect the power cord to the unit and turn the unit on.

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