Question about Washing Machines

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LG Intello 7KG Washing Machine

Model - WM-1371 FHB

Fault Code OE
Pump not running / not pumping out - stops half way through cycle (before spin but after wash).

If run from Rinse / Spin - OK until pump out.

From LG Manual:

OE : Drain Hose is Kinked or clogged or The Drain Filter is clogged - Clean and straighten the drain hose / clean the drain filter.

BUT!!

It isn't blocked - am looking at the pump next!!

Cheers John

Posted by on

  • locris Apr 02, 2008

    Thanks for your help, which I picked up after I had fixed the machine, but which was never the less most helpful, and right!!



    To get at the pump easily, you have to turn the machine upside down - don't hesitate unless it is still full of water ;-)



    Pumps go regularly so there should be a fairly quick and easy way to remove/replace it - don't simply start undoing every screw you see. there will be some quick release clip and a couple of screws. You will also have toi detach the hoses - watch out for those super tensile hose clips - I used Mole Grips, judiciously adjusted.



    Pump comes apart easily (3 screws) clean it out thoroughly taking care not to get water into the electronic bits!!



    Remove **** (mine had a 6" piece of thick black cord wrapped around the impellor) reasemble and hey presto!!



    Cheers John


  • Anonymous Mar 28, 2014

    on washing cycle code OE keeps coming up.checked drain hose,pump and filter.all good.what else could it be?

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  • 26 Answers

You may have some articles that made their way into the pump housing. Alot of times I see dimes get stuck in the ports of the pump, remove and check out thoroly and also check hoses coming to pump for little son of a gun articles that like to hide.

Posted on Apr 01, 2008

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I have a lg front loader mod-wd-1025fb washer, i moved the other day & i have just connected the machine up to wash & it fills up with water but wont spin it out & just stands still has a OE...


The OE code appears because the machine is not fully drained after 10 minutes to start the spin cycle. The machine cannot spin with water still not drained due to clogged/kinked drain hose, blocked pump filter, or pump not working. Remove the drain hose from where it is installed and drain the water from the machine into a basin that is enough to hold the water. The drain hose or the pump filter is indeed clogged/blocked if the water does not drain/flow by gravity into the basin.

Check to make sure that the drain hose is clear and not kinked. Open the pump filter cover then remove and clean the filter. Reach in the pump impeller with your finger and turn it to check whether it is stuck or not.

Make sure the pump wire harness is snugly connected and intact. Replace the pump if no issue is found with the drain hose, pump filter, impeller, and the wire harness or after all issues are addressed and the fault code still appears.

You don't have to accept or reject and rate this post to add information or post comments and follow-up questions. Accepting a solution does not stop you from communicating with an expert. You may continue communicating with the expert as long as you need assistance regarding the issue stated herein.

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The LG error code OE simply means "the pump is blocked". Presumably the water isn't being emptied properly. As with all error codes it is possible that there is a cause other than the exact description in the error code explanation but basically this error means as far as the washing machine is concerned it thinks the water isn't pumping out. A pump, or filter blockage is the most common cause but it could be caused by other faults such as a faulty pump, or even a blockage in the drain hose or somewhere else in the system etc.


LG themselves have some information on this error code..

http://lgknowledgebase.com/kb/index.php?View=entry&EntryID=6273

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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http://lgknowledgebase.com/kb/index.php?View=entry&EntryID=6273

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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