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1 of three things could be wrong. 1- Something got under the key pad and it will need to be taken apart and cleaned. 2- The boot-loader is corrupt and needs to be re-flashed. 3- the ribbon cable is broken and needs to be replaced. either way you will need to send it to somebody unless you want to try it yourself if you spilled something on it and want to clean it.
Something such as coffee or soda may have been
spilled in the phone causing a loss of connectivity between the keypad and the
contacts. The keypad is a rubber membrane with soft round nubs on the bottom
that press against gold circuit board contacts when depressed. It would have to
be disassembled and clean with q-tips and rubbing alcohol or similar solution. This is for a professional or handy
person to perform only
The weakness with the handsets was that women using hand lotion or hair gel can get it on the front of the keypad. It then works it's way to the back side of the rubber keypad. The oil gets on the powder carbon on the keypad. The Carbon shorts the copper on the phone to activate the #1 or #2, etc. When the oil mixes with the carbon the key no longer works. I replaced many keypads until Sony Supplies ran out.... A cheap home fix would be to open the handset and clean the #1 key and the circuit board. You can try the keys but if they don't have any carbon on them you can buy liquid carbon at Electronic Stores OR just paper punch a circle of alumimum foil. Glue the foil on the key with thin glue. Works....
If You haven't already, open the phone remove the battery and SIM. I believe you can also remove the front face plate and key pad. Make sure the contacts behind the key pad are dry as well as the underside of the pad itself. Leave the cover and face plate off to allow to dry for as long as possible.
If the phone was too wet it may not recover. If it does not you will have to replace it.
The cheapest option is a go phone. You can get the Nokia 6010 refurbished online at Cingular for $29.95 and use your current SIM and will be good to go. When you order You will need to select a go phone plan but you do not need to activate it.