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It sounds as though it's jammed. If you're mechanically inclined you can unplug the unit, take the cover off, and manually eject it. Just look for the motor that drives the load basket and manually spin the shaft. The guide-posts should retract towards the tape and the basket will then lift and eject. Just be aware that whatever bit of tape that's out of the cassette won't spool back in. You will have to do that bu hand once it's out.
When you're done, plug it back in and let it cycle then put an old cheap tape in and see if it works. If not, take it in for repair.
You will have to change the loading tray drive belt. For which you have to remove the top cover and then unscrew 4 screws that hold the disc mechanism and turn it upside down.You will see a small belt on a pulley which has to be replaced. Do all this only if you have access to replacement belt.
In some players if you look at the bottom under the drive mechanism you will find a ****. Insert a thin screwdriver and push a plastic lever in the direction indicated with an arrow. The loading tray will eject the disc. Only some models have this feature. You have not mentioned the model # of your player.
If this unit is a few months old can you swap it with the shop you got it in? Errors like the ones you mention sound like the laser is not reading the DVDs. (Which you would expect to find on old players).
Just check you are putting in valid DVD's which play in other players and that you are putting them in the correct way (not upside down - yes it happens).
Check to see if the disc is spinning. You can do this by one of two ways either
a:) Listen for the disc to spin after inserting it or
b:) Place disk in drive right way up (so that the label is not upside down). Load the disc and eject the disc again to se if the disc has moved i.e. the writing may now be upside down.
If the disc does not spin then it is likely that there is something wrong with the disc motor. If it does spin then the issue is more likely to be with the laser unit. Try cleaning the lens but if this doesn't help it's likely to be a more serious and ultimately more expensive problem.