I got the dvd player 1 month ago and cannot take it back because - no receipt, - no box...........When u put a dvd in ur lucky to get one to play.....but when one does after about 15 min. of it playing it'll freeze up......u can try to stop .....no buttons will work including the power button.... so u open it wait till it stops and the screen it froze on will still be there with no dvd in........ nothing will work or turn off u have to unplug it......any advice on what to do woul d be appriciated........I'm looking for the company # to try to speak to them about it.........the # on the player is disconnected.........
No solution...the unit is junk!
I've had one for about 6 months, played about 6 DVD's, and now it won't do anything at all! neither the button son the unit nor the remote will power it up. it won't do anything except open the lid.
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As with all 'budget' players, if you have the original purchase receipt, original packaging and/or warranty card, you should by law be entitled to a repair or replacement unit under that warranty. First option would be to go back to the store you bought it from - you might be lucky - they may still have identical models in stock - a simple exchange can happen there but only with your receipt.
Assuming the exchange is granted, accept this option if the warranty repair is not appropriate or possible.
Another option would be for you to find your nearest manufacturer's agent - this should be in the instruction booklet towards the back - with a phone number/address, etc. They can advise you further if the store mucks you around. If this product exists in Australia, I wouldn't be surprised as to the number of complaints and recalls on the models in this series. These are very poorly engineered, so that they NEVER work or fail within a short time. I doubt any reputable service agent would touch them.
However, give the above suggestions a try first, before considering any further action (you seem to have half a warranty left so you have some rights here if you bought it new). Failing that, buy a better brand of DVD player next time; steer clear of Disney.
My opinion here is there are far too many of these third-world products being released. They are not made to be fixed if they fail.
Seems its pretty new still, and covered by the warranty, do you have the receipt? get it replaced at the shop you bought it. Generally atleast 1 year warranty in new products, unless did you buy this used from ebay for example?
A lot of dust builds up in electrical devices in six months. First try using a DVD lens cleaner. If it pops open and you can see the lens, use a tiny amount of alcohol and a cute tip to very gently remove the dust around the lens. My DVD player is an old piece of junk that can read 99% of DVDs because they might have a tiny scratch on them. When it can't read one, it spits it back out.
well if u have the dvd player only 2 months bring it back and get a replacment.....make sure u bring ur receipts with u...... if the new player does the same as the one u have it could be ur power blackout u have in ur area......and when power comes back the machine will reset....maybe..... so get a new set and find out .....
Turn the player off, unplug it for about 10 seconds & restart
If you can get it to come on, try hitting the menu button & you will find reset there or you can go through all of it & set your own preferences. Good luck. I had problems with mine using the new digital box everyone is going to have to get if they are not on Cable, Satelite etc....It works great now. I ran an RF box w/ (2) switches.
Here's the support site with contact information. When you say it "quit working," how so? Does it spin up/power up? Are you having trouble playing DVDs? What model? It'll help to troubleshoot if you can give us more details.