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My incoming fax issue was resolved when I enabled the answering machine function on my phone. All this time my answering machine was turned off. I have yet to send a fax. My model is the Canon Pixma MX452.
1. Make sure you have paper in the feeder tray.2. Make sure that Fax Forwarding is not selected:
Use the up/down arrow buttons to scroll through the menuoptions until you see the option required, and press the "check mark" button to select: Select "Fax" on the device main menu.
Select "Fax Setup" from the Fax submenu,
Select "Ringing and Answering" from the Fax Setup submenu
Now find the "Fax Forward" option. Once you see this option, press the left or right arrow buttons until you see "Off".
Now press the "Enter" button to save.
Let me know if this doesn't solve your problem, and include further detail to the problem if available.
Check if you're using the correct dialing rules (if you need to dial 1 before the number). Also, try to decrease the transmission speed. To do that, on the control panel of your printer, press the down arrow until you reach Fax > Fax Setup > Dialing and Sending > Max Send Speed > set it to 19600.
Did you go through the entire setup procedure according to the manual including the fax/tel set up? Fax/tel setup tells the fax machine how you are using it. For example is the phone line used for just receiving faxes or is it used to receive phone calls AND receive incoming faxes OR is there a telephone answering device (TAD) attached to your phone line. If there is one, set it to 2 rigns. If you have it set to 4 rings the fax could disconnect before receiving the incoming fax. If you cannot send, then it has to be a line problem assuming you went through all the set up procedures correctly. Short of this you may have a bad unit and need to return it.
You can set your product to forward incoming faxes to another fax number. When the fax arrives at
your product, it is stored in memory. Then your product dials the fax number you have specified
and sends the fax. If it cannot forward a fax because of an error (for example, the number is busy)
and repeated attempts to redial are unsuccessful, your product will print the fax.
If the product runs out of memory while receiving a fax, it will terminate the incoming fax and only
forward the pages and partial pages already stored in memory.
When using this feature, the product must be the one receiving faxes (not the computer) and the
answer mode must be set to Automatic (see Changing how the product answers incoming faxes).
To use fax forwarding
1 Press menu/enter.
2 Use the < or > button to select Fax Setup and press menu/enter.
3 Use the < or > button to select Fax Recv. Setup and press menu/enter.
4 Use the < or > button to select Forward Fax and press menu/enter.
5 Press > to select On or Off and press menu/enter.
6 If you choose to turn fax forwarding on, use the alphanumeric buttons to enter the fax number
where you want the fax to go, and press menu/enter to save your selection.
Hi Greg- double check to make sure the machine is set for auto pick up.To do this:
1)On the control panel press MENU
2)Use the < or the > button to select Fax setup, then press ENTER.
3)Use the < or the > button to select Fax Recv. Setup and then press ENTER.
4)Press ENTER to select answer mode.
5)Use the < or the > button to select Automatic, then press ENTER.
The control panel display shows the answer mode you specified.
If this fixes your problem PLEASE rate this as fixed. If not, don't rate yet.Just add a comment and I'll be glad to assist you further.
The answer mode determines whether your HP All-in-One answers incoming calls or not.
If you set the HP All-in-One to answer faxes automatically, the HP All-in-One will answer all incoming calls and receive faxes. Set the Auto Answer setting to On.
If you set the HP All-in-One to answer faxes manually, you must be available to respond in person to the incoming fax call or your HP All-in-One will not receive faxes. Set the Auto Answer setting to Off. For more information on receiving faxes manually, see Receive a fax manually.
If you do not know which answer mode to use, see Choose the recommended answer mode for your setup.
To set the answer mode
Press 4, and then press 2.
This selects Basic Fax Setup and then selects Auto Answer.
Press right arrow to select On or Off.
Press OK to accept the setting.