Question about Canon PIXMA iP4300 InkJet Photo Printer

2 Answers

Printer door open message

Hi,
My new Canon ip4300 will not print. It gives the message "document printing cannot be executed because the paper output tray is closed. Open the paper output tray. Printing will restart." And it doesn't work. Help!!! I'm grad school and NEED NEED NEED this printer to work!

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  • mazessj Apr 04, 2008

    I have a printer with the same problem. No amount of resetting or button pushing has helped. Every time I try to print, it stops with the output tray is closed message. My guess is that the sensor is broken. If only I could find a service manual. Let us know if you find a way to fix it.

  • jahprettey Jul 24, 2008

    output tray is closed message. My guess is that the sensor is broken. If only I could find a service manual. Let us know if you find a way to fix it.

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  • 5 Answers

Apparently a solution has already been posted here: http://www.fixya.com/support/t345435-ip4300canon_printer

The author provides instructions on opening the printer and gluing the sensor into the "open" position (assuming that the sensor still works).

Posted on Apr 04, 2008

Further to this, the sensors can give way. Try soldering or pushing the two connections together. If you need to test, you will have to put the lid back on but you can leave the sensor out of the rinter by draping between the cover and the frame of the putput tray (be careful not to pinch it. AAMOF I leave my sensor out as even though I've pinched it together it has a habit of coming undone.

Posted on Jul 13, 2008

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I receive the following message on the PC display: "Document printing cannot be executed because the paper output tray is closed. Open the paper output tray. Printing will restart". I want to mention


The blinking is just an attention light so there's nothing to worry about that. Try adjusting your paper tray to the paper size you are about to use. Or try checking the duplexer panif its positioned properly. Hope this helps.

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If you can remove the tray - have a look at it and it should come out without much force by pressing on the sides. If it comes out you may see the sensor inside that maybe is bent up and is not registering that the tray is open. If you see it you can bend it back down. You can also shoot canned air(with the tray in the out position of removed from the machine) and a piece of debris may come out. Use short squirts or the can gets very cold. All the office supply places and computer stores sell the cans of compressed air.

If none of the above helps, you can always communicate directly with Cannon at:

http://usa.canon.com/cusa/office?pageKeyCode=contactUsLanding

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Error 1250 on PIXMA ip4300 printer. Despite open tray messae will not o away or allow printing to start.


Hello,

the error message means there is something wrong with the printer and if the problem is not attended to, the error message will not go away.

In this case, the error message showing on your canon ip4300 is related to a door problem. It has something to do with the front door of your printer. I think the front door of your printer is closed of which is supposed to be opened.

So, the solution is to Open the paper output tray of your printer and the problem should be solved.

Good luck.

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Its a defective printer you have that cant get out of paper output tray is close or that the paper output tray is not properly placed into the printer.

Try to reseat the output tray and let me know. If it does not work, you may need to send printer to repairs.

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The micro switch on the door may not be working. You need to fix it or replace.

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These printers are FULL of very sensitive sensors, and chances are that one of them may have a small piece of paper blocking them. If you can get the covers off by finding the "Triangle" arrow markers, you can inspect all these sensors.

Good luck!!!

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