Question about Fellowes 3011001 Shredder

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Shreder will only go backwards

We moved offices and go to plug our shredder in and it'll only go in reverse. It was moved gently and not dropped as I did it myself.
Any suggestion? I've turned it off and on, removed all remenants of paper etc.

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  • dkn67 Sep 09, 2008

    My shredder only works in reverse. the green light appears, however when you try to put in the paper its dos not take it or shreds it.

    Pls help,

    Regards,
    Dilraj Nagi
    905-567-1547

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I have a Fellows OS-11Cs shredder that suddenly quit operating. It would run in reverse and when auto mode was selected an audible clicking noise was emitting from a relay on the pc board. My initial thought was that I had overheated the unit since the shredder had been operating perfectly up to the point where it stopped working but that didn't seem to be the case after the unit was allowed to cool down.I cleaned all visible paper shreds from the cutters(with the shredder unplugged)that were visible and then sprayed the cutters with a very light lubricant (3 in 1 oil) I then operated the shredder in the reverse mode for a few moments and since then the shredder has operated flawlessly.I hope this is of some assistance to others with a similar problem.

Posted on Sep 29, 2008

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  • 102 Answers

This is an issue with the paperfeed sensor call manufacturer for help

Posted on Apr 01, 2008

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1 Answer

How can I operate the equipment safely?


Just a few I can think of off the top of my head .

Do not over feed shredder - too thick = bad
avoid paper clips and staples going in
Avoid neck ties scarfs near shreder when other end around a neck
Avoid loose clothing near device that can fall into device.
Avoid plastic going in shredder
Make sure waste bin is not full before and while using device otherwise can strain motor.
Do not put water in device or wet paper
Do not operate near water or in rain
do not run shreder on wrong voltage and frequency check voltage from power point matches voltage and frequency required by shredder
do not put tree branches in shredder if designed for paper shredder
do not put cardboard in shedder

If paper gets stuck in shredder use reverse button and remove and try again with less paper . Do not forced shredder to drag paper through it.

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DM12C+fellowes


Can you describe the concern better? Is the transparency stuck inside the blades? Did it shut off the overload switch.

I assume you pushed the switch to reverse the blades to remove the transparency. You can assist this process by using a pair of pliers by grabbing the transparency and gently pulling while you reverse the blades. I have gone forward and backwards a couple of times when I put in credit cards that stopped the shredder.

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I was having the same problem with my shredder. Always make sure your shreder is not under warranty before you open it because once you open the shredder it voids the warranty with Aurora! I called customer service; I was informed it was the gears on the inside of my shredder. My shredder is no longer under warranty. However, she is mailing me out the part I need for a small fee. Their customer service number is 1-800-327-8508 in the USA and international only 1-310-793-5650. I do hope this help you!

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For any jammed shredder..try the following.. pull backwards on the paper while you switch the machine into reverse. Try not to tear the paper as if there is nothing to hold onto then you can't help the motor.
If this dosn't work then you will have to take the top cover off(after unplugging of course.) and the try to force the paper backwards out of the machine by turnings the cutting blades or gears in the reverse direction.

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Hello,

Check in opening and see if paper switch is stuck.

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First, check that the machine is properly seated on the waste container. There is a switch that prevents the shredder's operating if it isn't properly seated. Will your "ready" indicator light up? If the machine will not turn on at all, try something else in the outlet the shredder is plugged into. If there is no power to the outlet, you probably tripped the breaker. Reset it and proceed as follows. Turn your switch to "off". Unplug the shredder and flip the shredding head upside-down on a stable surface. Remove anything that was previously hanging down. Gently remove stuck stuff, keeping your hands in a safe position. Place the shredder head back on the waste container and plug it in. Most all shredders have a reverse on them for just this occasion. Work the machine reverse and forward, until it releases. When in reverse, remove whatever the shredder gives up, with the switch set to off, of course. This should get you back in the shredding business. Next time you're at one of the office supply stores, get some shredder lubricator sheets. Using these from time-to-time lessen the incidence of jams.
Enjoy! --W/D

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