Hi, when I plug my scanner into the USB port the head moves to the start position, it looks like it's doing some sort of calibration or something and then it slowly scans the whole bed (white flickering light) and it tries to go further than it can such that the motor/belt then starts clicking. I seem to have no control over this from my PC as the driver looks like it is waiting for the scanner to report that it is ready. I updated the driver to 188.8.131.52 to no effect.
This happened to me with the LiDE30, and I found that this will happen if the scanner is plugged into a usb hub that sits between the scanner and the computer. Try plugging directly into the computer and see if that helps.
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The scanner is not able to find the home position to start.
Hence open the scanner and check to make sure the scanner assy. is moving to the end and when it senses the home position it will try to move a little away from it and then return back. But if the sensor is dirty or broken it will make a loud noise like belt slipping.
Try to find the sensor on back of the Tube assy. and try to fix it.
Hi, First install software driver if finish, connect your scanner USB cable to USB ports of CPU(make sure that your USB ports working good, test also using your USB flash drive).then you can see on screen automatic detect your scanner. if not detected try to change your USB scanner data cable. then try again connect to USB ports of CPU.
Just let me know if not yet working. Thanks for using Fixya.
sometimes the power management causes the scanner to act up or fail altogether.
Solution: Disable power management on the USB hubBy default, Window XP tries to disable USB port when the HP Scanjet scanner is not in use to save power. The scanner fails to wake up when called. To fix this problem use the steps below:
Click Start , right-click My Computer , then click Properties . The System Properties window will open.
Click the Hardware tab, then Device Manager . The Device Managerwindow will open.
Double-click the Universal Serial Bus controller branch to expand it.
Right-click USB Root Hub , then click Properties . The USB Root Hub Properties window will open.
Click the Power Management tab.
Remove the check from the Allow the computer to turn off this device to save powercheck box.
Click OK , and close USB Root Hub Properties window.
There is no lock on the Visioneer 5800 USB scanner. I had the same problem with my 5800 and finally noticed that the scanner lamp was going bad. I replaced it with a good lamp out of an old Acer parallel port scanner that even had the same plug, noticed that an older HP that I have sitting around would have interchanged as well. My 5800 now works great and has been tried on both 98SE and XP with SP2.
Possibly the lock button got moved in handling - look under the front of the scanner for a small button that moves sideways - it will have a lock and unlock position. It may have moved to the lock position - that prevents the head from moving.
Go to Device Manager and most likely the travelscan pro 600 is not popping up under imaging devices where it should be. Unplug the scanner and plug it into a different USB port. Try this on all the USB Ports on the machine if it reappears in device manager then the software will work. If you are using a USB extention cord or USB hub get rid of them till you try all the ports. If it doesn't i would suggest contacting the manufacture and seeing if the scanner is still under warranty.
Make sure the lock switch is in the unlocked position. The lock switch is on the bottom of the scanner. It sounds like something is preventing the scanning bar from getting to the home position. If the scanner was somehow locked with the scanning head being out of the home position, then the result would be what you describe.
Check to see if the computer has adequate RAM's installed to work with the scanner. Don't forget that in the background it is running scanner software, and the operating system at the very least.
It is also possible that there is a buffer over-run timeout error occurring with the USB port processing. There may be an IRQ address conflict. The over-run timeout error from the USB port may not be reported.
Try connecting a USB powered hub between the computer and the scanner. The powered hub will offer some isolation, and being a hub it has some internal memory with data repeating circuits. I have seen this approach fix a lot of problems with digital cameras and scanners.
If it still has the same fault with the hub, then try using the hub with the scanner on different USB ports. There may be an issue with IRQ's and addresses. Moving to a different port will sometimes allow for a different address for reading the scanner.
Past these options that I mentioned, the fault is very involved. If you do not have the in depth knowledge base about how to trouble-shoot this fault, you will have to get some assistance.
If you mean the USB Cable (not USB port as in your question) then you need a standard 'computer to peripheral' cable. It has the regular USB rectangular plug on one end (this part goes into the computer) and an almost-square plug on the other end (this part goes into the scanner.) I say "almost" square because it has two rounded corners to help with orientation.
As additional reference, these types of cables are commonly used to connect USB hubs to computers. For example, the USB hub built into my Dell monitor also uses this standard cable.
THE PROPER WAY ON INSTALLING USB DEVICES
A. Enable usb ports on the BIOS.
1. Do not plug in your device right away. Install all drivers and software first!
3. Plug the power or turn on your USB Device
4. Plug in the USB Port.
5. Windows Will detect the Device Automatically.
Hope this helps.