Question about Canon CanoScan LiDE 30 Flatbed Scanner

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Scanner won't initialise properly

Hi, when I plug my scanner into the USB port the head moves to the start position, it looks like it's doing some sort of calibration or something and then it slowly scans the whole bed (white flickering light) and it tries to go further than it can such that the motor/belt then starts clicking. I seem to have no control over this from my PC as the driver looks like it is waiting for the scanner to report that it is ready. I updated the driver to to no effect.

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  • Simplastic Apr 11, 2008

    Hi, there is no rust on the roller rod - it looks as clean as a whistle. However, I can't seem to work out how to open the scanner anyhow. It appears that it is glued together down the sides of the glass. Still no solution found.

  • Anonymous Apr 28, 2008

    Exaclty the same problem under Vista home premium. No, it is not rust on the drive shaft or roller.

  • Simplastic May 11, 2008

    Hi, thank for the advice. My scanner WAS plugged directly into the
    computer, one of the front USB ports on my PC case. I tried to plug it
    into one of the other ports on the back of the case and it came up as
    installing new hardware, but ... hey presto - it worked! Why? Who
    knows - stupid windows!

  • Anonymous Sep 16, 2008

    Please note, the problem is not with Windows, it's the Canon device's inability to work thru a USB hub.


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This happened to me with the LiDE30, and I found that this will happen if the scanner is plugged into a usb hub that sits between the scanner and the computer. Try plugging directly into the computer and see if that helps.

Posted on Apr 28, 2008

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There is rust on the roller rod please open it and oil the rod and wipe it with clean cotton.

Posted on Apr 03, 2008

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The scanner is not able to find the home position to start.

Hence open the scanner and check to make sure the scanner assy. is moving to the end and when it senses the home position it will try to move a little away from it and then return back. But if the sensor is dirty or broken it will make a loud noise like belt slipping.

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I have properly connected my HP Scanjet 2400 scanner with my system and the appropriate software was successfully installed, the light is blinking and when we try to scan, it tries to start, but it...

sometimes the power management causes the scanner to act up or fail altogether.
Try: Solution: Disable power management on the USB hubBy default, Window XP tries to disable USB port when the HP Scanjet scanner is not in use to save power. The scanner fails to wake up when called. To fix this problem use the steps below:
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There is no lock on the Visioneer 5800 USB scanner. I had the same problem with my 5800 and finally noticed that the scanner lamp was going bad. I replaced it with a good lamp out of an old Acer parallel port scanner that even had the same plug, noticed that an older HP that I have sitting around would have interchanged as well. My 5800 now works great and has been tried on both 98SE and XP with SP2.

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I can not get my scanner to scan

If the lamp simply will not move then the green latch on the bottom of the scanner is locked and holding the scan head in the locked position.
If it is a scan to network issue or scan to E-mail you need to use a USB or parallell cable and you may have to change the USB port speed, But without knowing which problem you have I am not sure exactly where to head with this problem.
The scanner lock is located on the underside of the scanner. If you look in where you reach to remoce your copies, you will see on the bottom of the scanner a green latch, about 2 inches long and a half an inch wide. Push it in then pull it toward you until you feel it snap locked . Then power the machine off and back on.

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Continually scanning

Make sure the lock switch is in the unlocked position. The lock switch is on the bottom of the scanner. It sounds like something is preventing the scanning bar from getting to the home position. If the scanner was somehow locked with the scanning head being out of the home position, then the result would be what you describe.

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Scanning drops in middle of scanning

Check to see if the computer has adequate RAM's installed to work with the scanner. Don't forget that in the background it is running scanner software, and the operating system at the very least.

It is also possible that there is a buffer over-run timeout error occurring with the USB port processing. There may be an IRQ address conflict. The over-run timeout error from the USB port may not be reported.

Try connecting a USB powered hub between the computer and the scanner. The powered hub will offer some isolation, and being a hub it has some internal memory with data repeating circuits. I have seen this approach fix a lot of problems with digital cameras and scanners.

If it still has the same fault with the hub, then try using the hub with the scanner on different USB ports. There may be an issue with IRQ's and addresses. Moving to a different port will sometimes allow for a different address for reading the scanner.

Past these options that I mentioned, the fault is very involved. If you do not have the in depth knowledge base about how to trouble-shoot this fault, you will have to get some assistance.

Jerry G.

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