Question about Office Equipment & Supplies

3 Answers

HP Officejet pro L7580 all in one

When I click on my desktop HP Solution center software, the program initiates for a second then goes off and a window pops up that says,"No HP devices have been detected. HP Solutions center will close now." I can scan pictures through my HP digital imaging program but cannot scan and ocr documents. I am using MS Office 2007 Professional Office Suite. I have scrubbed and reinstalled the Scanner/printer software and it didnt do any good.

Posted by on

  • bmclendon Nov 21, 2008

    Whenever I press the Scan To button on my Officejet Pro L7580, then select the computer and option, the LCD begins to read "Scanning ..." and the power button flashes, but nothing else happens.

    Note: when I instruct the system to scan from the HP Solution Center, it works fine.

    Any ideas?


3 Answers

I have been working on the same problem. Here is what I found. 1) When I rebuild my XP system and do not install the XP security patchs, everything works great. As soon as I install the patchs, the system stops working. HP has been unable to help.

Posted on May 03, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 9 Answers

Hello drking,

I feel your pain!! I have an HP Pro L7650 that behaves the same way. If you figure it out I would sure like to know how you did it. I hate these pickey little problems! Give me SMOKE anytime... I know what to do with that.


Posted on Apr 01, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

I have the same problem with my HP Officejet Pro l7580. I was able to get it working, but it is not the optimal solution. First, I restored the system with the system disks but did not put up any of the Microsoft Security patches. Everything works perfect. As soon as I install the patches, I have a problem.

Below is what HP told me, but I have not tried it. I do not believe this is a firewall problem, but I put this out there is someone wanted to try.

Add programs to the firewall exception list
1. Open the firewall program.
2. Add the following files to the Highly Trusted programs list:
* hpqkygrp.exe, located under the C:\program files\HP\digital imaging\bin solution centery.
* hpqscnvw.exe, located under the C:\program files\HP\digital imaging\bin solution centery.
* hpzipm12.exe, located under the C:\windows\system32 solution centery.
* hpzinw12.exe, located under the C:\windows\system32 solution centery.
* hpqtra08.exe, located under the C:\program files\HP\digital imaging\bin solution centery.
*hpqthb08.exe, located under the C:\program files\HP\digital imaging\bin solution centery.
NOTE: Not all of the files mentioned above will be present on your computer.
3. If all these executables are already added, then check if full access has been granted to them.
4. Open the following ports on your firewall utility by following the instructions provided by the manufacturer:
* UDP ports: 161, 427 and 137
* TCP ports: 9220, 9500 and 9290

Posted on May 03, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to remove driver and all files for HP Officejet 7500a E910 Multifunction Printer

go to control panel of pc , click installed programs , click on hp printer to high light it , right click to uninstall
uninstall all hp programs listed one at a time

Nov 07, 2015 | HP Officejet 7500a E910 Multifunction...

1 Answer

How do I adjust dpi settings

If you have your printer hooked up to your computer, you must have a HP desktop icon that controls the printer. Go to "HP.COM" and download the software for your specific model. Open up the icon by clicking on it, find printer settings and scanner settings to make any changes you desire.

Sep 22, 2014 | HP Officejet Pro 8600 Plus e-All-in-One -...

1 Answer

How do I change dpi setting

Printers are basically slaves to the software and the drivers that connect the printer to the computer. Increase the dpi in the computer program and then check the printer driver for max dpi setting.

Sep 22, 2014 | HP Officejet Pro 8600 Plus e-All-in-One -...

1 Answer

I installed the Vista Drivers for my HP 4070 scanner and it gives me an error that "An Error Occured while Setting Scanner Properties. If another program is scanning, please wait for it to complete...

Install the latest drivers from the website. To download:
1 Go to 2 Click on Support and Drives 3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One 4 Hit go 5 Choose your operating system 6 Hit Next 7 Click on the link that says Driver - Product Installation Software 8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.

To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7) 2 Right Click on the Driver CD, The one that has the HP Logo 3 Open Util 4 Open CCC 5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)

Feb 03, 2011 | HP Scanjet 4070 Flatbed Scanner

1 Answer

How to scan a photo?


These are the simple steps in using your hp scanner to scan pictures.
  • 1

    Start the computer and the scanner by pressing the power buttons.

  • 2

    Open the scanner and place the photo facedown on the bed. Close the scanner.

  • 3

    Click "Start" on the desktop task bar. Click "Programs" and then "HP Solution Center." Alternately, you can double-click the HP Solution Center icon if it's on your desktop.

  • Read more: How to Scan Photos Using HP Scanning Software ' I hope this works for you. Good Luck! Mongkey "Understanding explains better..."

    Jan 22, 2011 | HP Office Equipment & Supplies

    1 Answer

    Scan to list box is empty in the HP Solution Center software which is required for "Where do you want to send the scanned image". I get a error message asking for a destination but as I said the box is...

    If there are updates, they'll be available on Click the support link and then either enter your model number or drill down the products list to find your product.
    In dealing with HP's all-in-ones, software called the HP Director is what I used to define what goes in the send to list box. Also, many of the newer all-in-ones, you can also program these options through the printer's console controls (those with a status or picture window).

    Oct 04, 2009 | Office Equipment & Supplies

    2 Answers

    Windows vista compatible driver for HP Officejet 1170C Printer

    go to control panel,click on printer, then add printer. select hp, then choose hp officejet R65 or R80 in the right hand side. after that u need to change the name to hp officejet pro 1170c. however, it only solve the printer driver , not the scanner. still can't use the scanner.

    Feb 14, 2009 | Memorex Office Equipment & Supplies

    1 Answer

    HP Solutions Center can not communicate with HP 3500c Scanner

    Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

    Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner

    7 Answers

    HP ScanJet 7650 asking for DPE

    This problem happened to me to (OfficeJet 6310xi). These steps solved my problem:

    When the program has the error, there's a button so you can show it where DPE is. Click the button
    Navigate to Macintosh HD/Library/Application Support/Hewlett-Packard/HP Scan Pro/DPE/
    Click on DPE

    Then I could scan to pdf. When I upgraded to Leopard, I reinstalled my HP software, even though HP says it isn't totally compatible with leopard.

    Nov 04, 2007 | HP ScanJet 7650 Flatbed Scanner

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    Related Topics:

    881 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Office Equipment & Supplies Experts


    Level 3 Expert

    98770 Answers

    Donald DCruz
    Donald DCruz

    Level 3 Expert

    17129 Answers


    Level 3 Expert

    63577 Answers

    Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides