Question about GE Monogram ZE2160SF Convection / Microwave Oven

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Built in 03. All the features work. sounds like its cooking but NO HEAT is generated. I did a little reading on-line and some have mentioned the "tube". What is the problem and can I repair it myself.

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  • seaya Oct 19, 2008

    I have this same unit with the same problem. I tried to open up the back but it takes a special allen wrench. Can I fix this without hiring someone?

    Is it a fuse? And where can I get that special wrench?

  • Juliemwha Feb 23, 2009

    My GE Monogram microwave just went out as well...power but doesn't heat. The fan made a louder than normal sound. Yesterday we knew we had a problem when we were using it and it turned off completely.

    I was told the service call was a minimum of $99 plus parts. This was an expensive unit...should this be happening?


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Generally, the most common causes of a failure to heat are:

- bad door switches or door switch mounts
- loose connection at the magnetron
- problem or loose connection on the control unit circuit board
- bad magnetron or other high voltage part (such as a shorted diode)

If you or someone you know decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information at our site, and our link is at our listing here on FixYa:

You can usually find helpful exploded view diagrams and order parts by entering your full model number here:

There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Apr 02, 2008

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Where can you buy the special allen wrench so you are able to take the cabinet off to get to the parts inside?

Posted on Apr 02, 2011

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