Question about Alpine PowerNav NVE-N852A GPS Receiver

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Nve n852a it keeps trying to load software

About two days ago the unit started trying to load software without anyone touching head unit. I removed the disk, removed all cables to head then put the nav disk back in. all I get is a message software loading, do not remove disk until complete. then a few minutes later it starts all over again.

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  • TT_MT6 Apr 08, 2008

    I have the exact same problem.

    I have the NVE-N852A, It has been working for over 4 years.

    Today when I started my car, it worked when I started it again for lunch, it said "Loading new software, do not remove DVD-ROM until the Alpine Logo is displayed". This is not the exact word to word but is approximate.

    After the status bar goes to 100%, it reboots and does the same thing again.

  • Anonymous May 02, 2008

    I also have this problem with my n852a, same screen popping up, and same thing happening--it continually reboots itself 100 percent, then starts over.

  • balddog May 23, 2008

    got the same loading problem

  • Anonymous May 29, 2008

    power was removed from the unit, after power was restored the unit keeps cycling thru unit is loading new software do not remove CD.  It repeats this cycle about every 5 minutes.

  • Anonymous Jun 17, 2008

    upon turning the system on it says loading new soft wear do not remove the disc. repeats it every 3 to 5 minus

  • Anonymous Sep 07, 2008

    nve n852a it keeps trying to load software problem

  • rhurlbut Oct 10, 2008

    I had the same problem.  Send the receiver and $105 to Long Beach and they will fix the receiver.

    Ron Hurlbut

  • Anonymous Jan 26, 2009

    I have the same problem.

    I take out all the wires. It seems 2-3 times before it stops. It then tries to download the software.

    I live in Spain. Are there any workshops that can fix this. I'm also looking for addresses in France and Germany.



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In the past I just blew it out with the keyboard cleaner, but this time I had to remove it and take the cover off before I blew it out in order to get it to work. I couldn't tell where the lens was after taking the cover off, but the fix did work. At 10+ years old this unit is getting a bit long in the tooth, but as long as it and the head unit are servicable I'll hang on to them. It does take a while to recalibrate once it finally starts up.

Posted on Apr 11, 2012

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I unplugged the gps as well as the power buttob from the back. I waited 5 minuts and the Alpine logo reappeared. I was just about to send it in but decided to try one last thing. I hope this helps!

Simple but effective

Posted on Nov 11, 2008


Kick it real hard

Posted on Jul 21, 2008

Did anyone try the compressed air fix...did it work?

Posted on Jul 21, 2008

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I opened up the Navigation and blew it out with some compressed air and the software loaded up once and the navigation started. Try that.


Posted on Apr 08, 2008

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