System crashes periodically when I insert a CD or DVD in the drive. What is the problem?

Right-click on Drive A. You will see the option to format the drive.

Click on Format. Depending on your operating system, you will see an option that reads either "Create a system disk" or "Create a MS Dos system disk." Click the box next to this option.

Click the "Start" button to begin formatting the disk.
When completed, you will have a bootable floppy disk.

For CD Rom or DVD disks

Open the software that you use to burn or write files to the CD-rom or DVD drive.

Click on "Make a Data CD or DVD." Insert a blank CD-R or DVD-R disk into the drive.

Look for the option to "Make this disk bootable." You may have to scroll over the various icons displayed to find this option. Click on the option.

Burn the CD or DVD as usual. Once completed, this disk can be used to boot your computer.

hope this helps

1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
2. For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:

• DVD drives can read both DVD's and CD's.
• CD-ROM drives can read only CD's.

1. If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
2. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
3. Clean the CD/DVD in the following manner:

1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)

1. Try to use a different CD or DVD in the drive to see if that disc can be read.
2. If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.