Question about Xerox DocuColor 12 Printer

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Error code 9-342 at start up / docucolor 12 - Xerox DocuColor 12 Printer

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  • jose A Soto Apr 24, 2008

    same happens to one Dc 12 I been servicing, already replaced the 2nd BTR assy, the 2nd Btr photointerrupter, and tha 2ND btr Clutch, still the same error

  • ahmed1990_6 Nov 06, 2008

    i have the same problem, can anyone help me

    thank you

  • mushuka Mar 28, 2010

    I have a Xerox DC 12 printer/copier with the following problem:- At start up it is bringing the error code 9-342 How do I solve this problem

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Likewise I had done a major service on the BTR assembly as well as a fuser. The BTR reply to this message helped me look deeper into the problem as to why I was getting the error code. I found that it was because I had the nudged the little non-operator micro switch out of its socket. When replaced the machine worked fine.

Posted on Apr 25, 2008

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That is a BTR contact failure. The Bias Transfer Roller is not making proper contact.
Most likely time for the BTR assembly to be replaced.

Posted on Apr 01, 2008

Estirar los 2 springs un poco de el 2nd BTR para que tengan menos tension, limpiar y engrasar las levas de el 2nd BTR
Andrel

Posted on Nov 07, 2008

El 2nd BTR it has 2 springs estirarlos un poco para que tengan menos tension. limpiar y engrasar las 2 levas de el 2nd BTR

Posted on Nov 07, 2008

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pineworks
  • 4041 Answers

SOURCE: Error code 10-356

Hi
10-356 code i pws mode
remplace the fuser

Posted on Feb 10, 2010

  • 2072 Answers

SOURCE: docucolor-12 10-389 CODE

That is a fuser jam indication.

  1. Clear the Paper Jam and Obstructions in the Machine

  2. Make Sure the Paper is the Correct Size, Type, Weight, and Orientation

  3. Make Sure the Paper Supply Setting Matches the Type of Paper Loaded in the Paper Tray

  4. Load the Paper Trays Correctly

  5. Fan the Paper, Turn the Paper Over and Reload the Tray
If the above are all correct, you may just have a small piece of paper stuck on a sensor. Just has to be a small piece of paper directly on one of those. Also see if a sensor flag is dislodged. A sensor may be bad but not likely

Posted on Mar 12, 2008

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