Hi, we have had the Kenwood downdraft for several years, then sudenly the power button would not "depress"! So my wife tried useing a blunt spoon...and the rubber/plastic covering split & the green lens fell out? Well we can still use the hood--but we still have to use a thin instrument to "poke" down inside the button! We have tried several websites including SEARS, but nobody seems to list this part?
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In my case, I pushed the button, the housing goes fully up, then right back down. I removed and disassembled the unit for cleaning. After Assembly I located two microswitches that cause the extension moror to stop at the top and at the bottom of the swing. In my case, the inertia of the motor caused the unit to "Coast" thru the top of the stroke and continue back down. I bent the outer 1/3 of the metal tabs that depress the microswitches so that the unit stopped rising a wisker sooner and no longer goes back down without pushing the button. The same coasting theroy may apply at the bottom of the stroke. The motor that runs the up and down motion is controlled by three switches, the two limit switces plus the momentary push button switch. If you don;t need to completely remove your unit for cleaning, the microswitchs can be located by removing the fan housing and looking up from inside the cabinet (under the stove) on the right side. IN my case, there was 10 years of goop to be removed.
could have serveral problems / if under counter or in back of range . the last two i had the control buttons w wire harness needed replacement /another required the pc board in connevtion box ( under counter in right cornor. also look for poor connections in the power box .
Having the same problem. Unit worked well for 1 1/2 years and then suddenly it dropped after I was thru using it and pushed the arrow for it to go down after it dropped the power wouldn't turn off - had to unplug it.. Repairman came out , took it out, lubricated it , re-installed and next time it went up fine, vented fine but when it went down it dropped again and power wouldn't turn off again. I am hesitant to call him out again unless I can figure out what else might fix the problem. I have noticed that the top piece now seems to be bowed a bit. I guess I can have him take out the cooktop but think there must be enough room for it if it worked fine for the 1 1/2 years. It is a soapstone countertop.
replace whole unit thats roughly what the whole unit costs 157.00 just a little secret there they dont tell you cause they mark up the prices i worked for the company that sold and installed this equipment you also remember tax
I have the same problem. Seems to be pretty common that the motor that raises the unit goes bad. Ours is 2 1/2 years old and has not seen that much use....that motor should not have failed that soon...and this is a high end product!!! I have been quoted $289 for a replacement motor and $150 for labor!! So, $450 bucks....gads. The unit, new, cost about $900, as I recall.