Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

1 Answer

My side by side fridge is not working.

Overnight the Freezer and fridge both stopped being cold. My ice melted and my meat defrosted. I laid it on its back and cleaned out the dust from the bottom of the fridge, I made sure that the fan was clean and free of debris. I noticed my compressor was hot when I touched it. I am not sure what I need to do to get it working again. Please help me! Thanks, Michelle

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  • Dukegray May 03, 2008

    freezer only putting out cool air, cold temp control all the way down to -5, still not cold enough... frozen food is now de-thawing and water is all over.  No help from Kenmore help line!!!! they want $65 for a service call + parts and labor to fix problem.  Fridge is only 4 years old and its our second one since we bought all new appliances when we built the house, we also had problems with our Kenmore dishwasher....never buying Kenmore again!!!!! 

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1 Answer

Try checking the cold control. It sounds like that is out.

Posted on Apr 21, 2008

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On my Maytag side by side, stainless steel fridge, Model #: MSD2651KES. The freezer works perfectly, but the fridge will not get cold, but if you open the freezer it will start sending cold air to the...


Its defrost problem.--------- When you open the freezer door, then ice starts getting defrosted, because outside temperature is warm and due to that inside ice gets bit melted.--------- -------------- The working procedure of this unit is as follows: --- The compressor starts then it cools the freezer section. When the freezer reaches its cooling level the defrost cycle starts functioning. In this cycle the fan in the freezer section starts running and the cool air in the freezer section is passed to the fridge section and the fridge section gets cold. The air from freezer to refrigerator passes from the section, in that section the damper is located. ----------- The damper is operated by a motor.Its a complete damper assembly with motor included in it.--The damper has door.Which closes and open with the help of motor.In your case the damper door is blocked by ice, because your refrigerator is not defrosting.But when you open the freezer door, the inside ice gets bit warm and it starts melting and this lets the fridge section get cool.------------------- In this case you will have to manually defrost the ice and inspect, if the problem solves.For manual defrost procedure, click the link below:-------- Click this below for more detail:--- http://technoanswers.blogspot.com/2011/06/refrigerator-is-not-cooling-properly.html ----------- This will help.Thanks.Helpmech.

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