Question about HP Photosmart C4180 All-In-One InkJet Printer

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Wireless connection issues

Hi, i have a laptop which works with my Bt wireless router, i bought a new HP Photosmart C4380 to use its wireless printing function but when it scans for my wireless network it can't see any! i know its there and on because i'm using the internet and the router has all it little flashing lights on, so i'm assuming its something to do with the printer...

i put the installer disk in and go through the instructions which are fine until it gets to the point where i identify my wireless network and put in the WEP key, it does this fine when connected by USB but then it should work without it... it doesn't identify any of the wireless networks my laptop picks up (i can pick up both my neighbours security encrypted networks too)
any ideas on how to get it working would be great....

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  • Contributor
  • 51 Answers

Is the blue light on the wireless button on the side of the printer lit up?

Posted on Apr 18, 2008

2 Suggested Answers

rakeshpramod
  • 234 Answers

SOURCE: wireless connection issues

First open services goto start Run type services.msc and see for the entries (hp cue discovery , hpqcxs08 and hp network device) and make sure they are enabled.
Then Goto device manager (Right click on computer and then properties then device manager) Here click on View and show hiden devices and under network adaptors see if you have a red X on HP Printers then delete all he etries you have for HP here (If t prompters a restart restart later) after you have deleted all you may restart your computer.
Then start to install or add a device from the disk.
If it finds the printer do not click on next got to device manager then view and show hiden devices and see if you have the HP Printer with a Red X if yes right click on it and enable it (If it prompts a restart DO NOT RESTART) close this device manager window and in the instalation widow click on next and it should complete the installation.

Good Luck

Posted on Dec 07, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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First open services goto start Run type services.msc and see for the entries (hp cue discovery , hpqcxs08 and hp network device) and make sure they are enabled.
Then Goto device manager (Right click on computer and then properties then device manager) Here click on View and show hiden devices and under network adaptors see if you have a red X on HP Printers then delete all he etries you have for HP here (If t prompters a restart restart later) after you have deleted all you may restart your computer.
Then start to install or add a device from the disk.
If it finds the printer do not click on next got to device manager then view and show hiden devices and see if you have the HP Printer with a Red X if yes right click on it and enable it (If it prompts a restart DO NOT RESTART) close this device manager window and in the instalation widow click on next and it should complete the installation.

Good Luck

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yes of course you need a wireless router for that. wireless router are for wireless network (desktop pc also needs WAN)

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Unable to complete wireless installation of HP Photosmart C4380 All-in-One


Photosmart C4380: good hardware, appalling software. Shameful that it's on the market at all.

WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

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