Question about HP OfficeJet 7410 All-In-One InkJet Printer
I put a new black ink cartridge in and it is telling me to check the right cartridge. I think the metal piece that looks like an extended paper clip is causing the propblem.
Can you help?
Airportbum is correct and a huge help. I called in to HP and when I gave my serial number I was told I was a year over warranty and out of luck. However, once I explained the wire puncture and said it was a "broken carriage shute and print cartridge rejection" (along with the term "product design flaw") they sent me a new one.
Posted on May 16, 2008
You are right about the "extended paper clip".
Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place. I hope I can find the part and remove and replace it easily. That I haven't done yet.
Posted on Apr 23, 2008
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Posted on Jan 02, 2017
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