Question about HP OfficeJet 7410 All-In-One InkJet Printer

2 Answers

7310 office jet all in one - black ink problem

I put a new black ink cartridge in and it is telling me to check the right cartridge. I think the metal piece that looks like an extended paper clip is causing the propblem.

Can you help?


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  • hshc Apr 10, 2008

    I am having the same issue. The same message pops up about checking the right cartridge. I've tried new cartridges and have cleaned the connectors. But that hasn't worked. Any other ideas?

  • dh1205 Apr 15, 2008

    I replaced the black ink cartridge and now the screen says remove and check the right cartridge. no matter what i do i get this message does anybody have any solutions.

    Thanks Rich

  • HG Fox May 02, 2008

    The other tech said to fix the circuit board. I can see the hole in it. How do I fix the board?


2 Answers

Airportbum is correct and a huge help. I called in to HP and when I gave my serial number I was told I was a year over warranty and out of luck. However, once I explained the wire puncture and said it was a "broken carriage shute and print cartridge rejection" (along with the term "product design flaw") they sent me a new one.

Posted on May 16, 2008

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You are right about the "extended paper clip".

Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place. I hope I can find the part and remove and replace it easily. That I haven't done yet.

Posted on Apr 23, 2008

  • Airportbum May 06, 2008


    I have some new information for you since my last post.

    HP has extended the warranty for some of these printers like the 7410. I'm not sure about the 7310. But it's worth giving them a call.

    Have your serial number ready when you call HP. (800) 474-6836
    Tell them you have a "broken carriage shute and print cartridge rejection".

    Hope that helps.


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HP Office jet 7310 all in one. Suddenly will not print after a very light printing. Low ink message did not come on.

Hp devices are famous for simply stopping printing if they even 'think' they are out of ink. The way this is done is electrically through the circuity on the ink cartridges. Two things I'd recommend:
1) Remove each cartridge and take a pencil eraser and rub up and down with the eraser on the circuit side of the cartridge. Don't over do it, but do rub until you see the metal become a bit shinier. Then reinstall the cartridge and see if the problem goes away.
2) Try a new cartridge and see if the issue goes away. Always a good practice to keep a spare on hand!
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