When you send the print command, regardless of which program is running, the printer says it is processing. It never finishes processing. Straight text, graphics, it all works the same - NOT. Of course, my warranty expired last month.
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First thing you need to do is establish whether the print engine itself is at fault, or not.
From the relevant printer front panel menu, invoke printing of one or more of the available reports (configuration, font list, etc.); do these print?
If the reports print OK, try to send some plain text to the device.
On a Windows system, you could do this by using the DOS copy command in conjunction with an appropruate net use command to redirect LPT1: to the (USB) port associated with the relevant Windows printer instance.
Visit the below web link and download the print diagnostic utility. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-4&lc=en&dlc=en&cc=us&lang=en&os=228&product=79480 Installation Instructions1.
Click the Download only button.
2. Click the Run button to begin the download. 3. Follow the on-screen
instructions to begin the installation process.
4. Click Finish.
5. Click This program installed correctly.
6. To run the utility, click Start (or hit Ctrl+Esc or hit Windows key
on your keyboard), All Programs, HP, HP Print Diagnostic Utility.
7. Follow the on-screen instructions.
8. If the issue continues, turn your printer on and off, disconnect and
reconnect the printer cable from the computer and the printer, and
restart the computer.
9. After the computer has restarted, please cancel any pending print
jobs, if prompted.
The problem is usually caused by printing a PDF file with fonts/page size/ page formating errors which will cause the printer to display the 49.3048 error. The only way to use the printer is to POR or recycle the power and delete the print job from the server or spooling device and cancel it on the printer before the offending command is issued to the printer again. You can try updating the firmware to the latest version 46.140.5 from the HP website. MIke L.
2 Screen prints are not directly sent to the printer. They are copied to the Clipboard - you must open up another application which can access graphics - WordPad , Word, Excel. E.G from wordpage paste the screen print (using Control + V or Edit-> Paste) and the contents of the clip board will appear in the document - use the print option from wordpad to print this graph to your HP 1010 printer.