Question about SanDisk Sansa e250 MP3 Player

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I have tried EVERYTHING and NOTHING is working for this problem

I have tried resetting, refreshing, reformatting (which the computer won't let me do anymore), EVERY possibly solution I've tried.
My problem is that there are some corrupted random files on my Sansa e250 that I can't delete that have nothing to do with music, they're just labeled with weird symbols, either my computer or player won't let me delete them, and my player won't format itself anymore, everytime I try it tells me the player isn't responding. I've tried different ways of putting music on and everytime i go to listen to the music it says "Bad Track".
I've had the player for just over 2 years and I'm scared it's at its end and that I'm going to have to through it out...................

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  • pupper Apr 02, 2008

    I've already tried that firmwire, several times actually, it does nothing...........

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  • 758 Answers

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Apr 02, 2008

  • Jean Sintulaire Apr 02, 2008

    Since you have tried the firmware I would recommend that you contact sandisk to see if they can set up an RMA for you..the number for sandisk is listed on top...

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1 Answer

The music wont show up on the computer


There a are only a few things that could be wrong. Its either the player is broken internally and won't play again, you may need to reformat the player so if will be at factory settings to refresh it so it will work, or that there is no music currently on the player because its not reading or receiving any. Reformatting is the best option.

May 05, 2011 | Disney Mix Max Digital Media Player

1 Answer

The refresh database froze.


This has happened to me a dozen times since I've owned mine. It's a piece of junk. But to fix it, you'll have to reformat it from 'recovery mode'. Here's a repost of a solution that worked for me:
  1. Open My Computer.
  2. Switch Sansa to Hold (top switch toward headphone jack).
  3. Hold record button and connect to computer thru USB cable.
  4. The player should say Recovery Mode and USB connected.
  5. In My Computer you should see 16MB FORMAT J: (or another drive letter)
  6. Double click the drive
  7. Drop down the file menu and create a new folder
  8. Name that folder: sansa.fmt
  9. Disconnect the USB (either end) and Sansa will format and reset system.

Jul 09, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa clip is stuck on Refresh Database Screen.


1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Jan 02, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Stuck on refresh.


Reset everything to factory settings.

Jul 03, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Nothing


Reformat the player.

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Jun 02, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

I keep getting Fat Error. I have not dropped the unit. This proplem has just started today. Now my computer will not recignize the player, F5 will not refresh the player. If there is anyway you can HELP...


This error means that the player's partition's got messed up. Is there a way you can force the player into Disk Mode? If so, try that. If it works, the computer would recognize it. You can then right click on the drive and select "Reformat". That should fix everything.

Apr 12, 2008 | MP3 & Digital Media Players

2 Answers

Refresh database hang up and screen turn black


Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 08, 2008 | SanDisk Sansa e250 MP3 Player

8 Answers

Sansa mp3 player freezes at refresh database


The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in http://mp3support.sandisk.com/firmware/rhapsody-1.0.2.165.zip. then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.

Mar 26, 2007 | SanDisk Sansa e200 MP3 Player

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