Question about Brother MFC-8840D All-In-One Laser Printer

1 Answer

MFC 8440D FAX VOIP

I used to be able to FAX over vonage. Now it has stopped working. Any ideas?

Posted by on

  • Anonymous May 27, 2008

    I cannot fax to office outlook email

  • Anonymous Jun 26, 2008

    Having the same problem. More so with receiving faxes.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

    Sniper:

    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

  • Expert
  • 56 Answers

You should change the Baud rate to 9600 on the machine. This should correct your issue.

Also call vonage and they have some settings they can modify to improve performance.

Good luck!

Posted on Jan 15, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My problem is that I have just purchased Vonage as a VOIP phone line. I have a HP LaserJet 3055 printer/fax and I am trying to send faxes but it does not work. I was instructed to lower the baud rate,...


Configuring the V.34 setting to Disable (Enable is the default setting) to lower the speed.


Voice over IP (VoIP) services provide normal telephone service, including long distance service through a broadband Internet connection. These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not compatible with fax machines.

If you continue to have problems faxing, contact your VoIP provider. Because the installation process varies, the VoIP service provider will have to assist in installing the all-in-one fax component.

Although a fax might work on a VoIP network, it can fail when the following events occur:

• Internet traffic becomes heavy and packets are lost.

• Latency (the time it takes for a packet to travel from its point of origin to its point of destination) becomes excessive.

Feb 15, 2011 | HP LaserJet 3055 All-In-One Printer

2 Answers

Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

HP 3380 All-in-one. wont send faxes. dials, says connecting, and even sometimes starts to send page, but comes up comm error. I have vonage phone service.


Vonage claims to work with all fax machines. However, some customers report having had trouble sending and/or receiving faxes with Vonage and other voice-over IP (VoIP) providers. The difficulties are a frequent topic in help forums and even made the Wikipedia entry for Vonage. Frustratingly, the problems have been intermittent and hard to diagnose, and some customers have resorted to buying a new fax machine that better-suits Vonage’s optimum specifications. The company’s official “help” resource suggests lowering the baud rate on the fax machine to 9600 (or “slow”) as well as disabling the machine’s ECM (error correction mode) feature, if applicable. Also, make sure the fax machine is on the “standard” setting. Some users have had good luck adding *99 before dialing, as that resets the bandwidth for that call.
Vonage also allows its customers to send faxes over the Internet, without a fax machine, by uploading documents to the Vonage web site. There is no additional charge for this service if you’re on the company’s “Unlimited Plan.” Per-minute customers will see fax use applied toward their monthly minutes allowance. Hope this helps.

Apr 20, 2010 | HP LaserJet 3380 All-In-One Printer

2 Answers

My Lexmark X4270 All in One will not fax, I have tried everything but it still won't work. I have Vonage as my Phone service and my computer runs through a Linksys router. Can anyone help me?


Faxing over VOIP is tricky and unreliable at best. Your phone system support people at Vonage should be contacted. This is not a problem with your Lexmark all-in-one product.

Jan 13, 2010 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

Can dial out and receive incoming calls but will


Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

If not:

Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.

Nov 07, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Can't Send or Receive Faxes from MFC-7820 N


You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


Dave Grannas

Nov 04, 2008 | Brother MFC-7820N Printer

1 Answer

Brother5460fax


Turn off Error Correction. Most VoIP cannot handle it.

Sep 19, 2008 | Brother MFC-5460CN All-In-One InkJet...

2 Answers

Faxing using voip


I can tell you after trying Vonage a few years ago and them telling us to change all sorts of settings on the machine, that faxing never worked and now I have no idea what the factory default settings should be.  So, if you decide to try it, WRITE DOWN THE DEFAULT SETTINGS so you can switch them back if you need to!

Jul 22, 2008 | HP OfficeJet 6110 All-In-One InkJet...

3 Answers

HP 5610xi All-in-one wont send fax since switching from Vonage to Comcast


the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

Jul 11, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Can't send fax


Greetings,

Seems that you accidentally ended the chat session.

Here's what i got, your phone service is on VOIP

VoIP is voice transmission over a broadband Internet connection instead of a standard phone line. Basically, Vonage converts your voice into data and sends it like an email.

Fax machines, like yours, are designed to work with the regular phone lines. As your phone line is digital, the functionality of your all-in-one printer & fax cannot be guaranteed.

Vonage also offers a dedicated fax service and you might want inquire them about that.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jul 05, 2008 | Canon PIXMA MX310 All-In-One Printer

Not finding what you are looking for?
Brother MFC-8840D All-In-One Laser Printer Logo

508 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

John mullen

Level 2 Expert

245 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...