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Was the colour ink printing verywell before you change it? go to your printer properties setting if your printer monochrome setting is on.well remove your ink & use a soft tissue to clean your printer ink cup softly & clean the ink terminals (contacts)too. use a soft tissue on he ink nozzle if the three colour appeare on the tissue .then install back & run a self test if the test prints colour , then you can reinstall your printer & run a testpage. thanks.
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Run the PQ troubleshooting diagnostic. See if the black is printing. If not, run the Disable Cartridge check. This will allow you print with only one cartridge in the printer. Take out all the cartridges. Put the black in another slot and put the cyan in the black slot(the top). Print the config page. If the black is printing, is the cyan printing. If black isn't printing the cartridge is bad. If black is printing and cyan isn't something is wrong with the printer. If they are both printing put them back in the correct locations along with the other two colors. It isn't the printer.
The 3550 won't print in any color if any of the colors are out. You'll have to replace the color ink that's empty to get it to print.
In the future, if you're just printing black and white, you can select "Print in Grayscale" from the print properties to just use the black ink cartridge, which will help the color cartridges to last longer.
The printers are bad about damaging the ribbon cable inside the print cartridge when you replace the ink cartridge. There is a small wire spring that gets pushed through the cable rendering the printer useless. Poor design by HP. How do I know? I did it to mine. It's cheaper to buy a new one then to have it repaired.
look really close at these cartridges the ones ive gotten the last few times have had a slim black clip on them that had to be removed. these are black and look just like a part of cartridge.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
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