Question about Sony Walkman Video NWZ-A815 Digital Media Player

1 Answer

Not recognized by computers

Hi,
My Sony NWZ-A815 worked fine on most computers until recently, even ones that I couldn't do any file transferring would recognize it enough to charge it...BUT... I dropped it...only from hand height.. and since I did this it doesn't seem to be recognized by any computer that I connect it to...Any music that I had on still works( everything plays). However it no computer recognizes it, so therefore I will be unable to recharge it...surely there is something I could do? I thought I would at least be able to drop it 3or 4 times before it gave up!
Cheers for any help you might be able to give me

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  • 2 more comments 
  • fredfix Aug 18, 2008

    I have the same problem, but I did not drop my NWZ-A815. It has readily been recognized by my computer for the past several months, but today whenI plugged it into the USB port my computer says "USB Device not Recognized". What is my problem??

  • Anonymous Nov 18, 2008

    i have exactly the same problem, was working fine then all of a sudden computers stop recognizing it. it seems that the drivers in the device are ****!

  • angelacici Nov 20, 2008

    i didnt drop it and it just simply doesn't work on my laptop, i can only charge it now, cannot do anything else

    p.s. my laptop is Sony Vaio

  • Anonymous Nov 29, 2008

    I plug it in to my laptop an it says that it does not recognize the device.....

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  • 51 Answers

To fix this try the following using an account with administrator privileges and internet access:

1. Open Device Manager (While holding the windows key, press the Pause / Break key. This will open up the System Properties box. Select the Hardware tab and click Device Manager)
2. Find and expand the Portable Devices folder (a problem icon should appear beside the WALKMAN NWZ-A815 device)
3. Right-click WALKMAN NWZ-A815
4. Click Update Driver...
5. Select Yes, this time only
6. Click Next
7. Select Install the software automatically
8. Click Next
9. Click Finish

Open Windows Media Player 11, connect your sony nwz-a815 and wait for it to appear then try to sync some files.

Posted on Dec 13, 2008

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Posted on Jan 02, 2017

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