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I have a simpletech jump drive that has information stored on it. When I try to openit from a pc I get a message that the jump drive is not formatted. When I put it in a mac i get the message that there isn't enough power to display what is on the jump drive. This has happened 3 times to our students over the past few days. Please help.

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Try to use it in another new pc or branded pc

Posted on Apr 01, 2008

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Ihave Simpledrive 500GB external hard drive but now all of a sudden my PC does not recognize it when I go to my computer and look for it


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

Incompatible USB Port Problems W 7 First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.


In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".


Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for XP or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem Check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts b> SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter b> If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen. SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible b> If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing. Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted. b> Replacing a Defective Hard Drive b> You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services. Hope this helps.

Jan 07, 2013 | Compaq Presario 5000 PC Desktop

5 Answers

Have the SimpleTech SimpleDrive External 400GB hard drive. When I click on StorageSync I get the message "Program is already running. Can't create process". Don't know what to do? Any help?


Go to task Manager > processes tab and find the StorageSync program and end process. Unplug the drive, shut down the PC, replug and start up the Pc and try again.

Oct 29, 2008 | PC Desktops

1 Answer

Computer not recognizing external Hard Drive


Aren't usb drives fun? Anyway, there are a few points where this can break down. Your external drive is actually made up of a few parts. It has a normal hard drive, and either what is called a "SATA to USB Bridge" or a "IDE to USB Bridge". If it is a full desktop size hard drive, it will come with a power supply that you plug into the back of the drive. If you have a laptop hard drive it can be powered through the usb port.

When you plug it in, the computer should recognize that you plugged in a new device and show you a message saying found new hardware, found usb to ata bridge, found disk drive etc. in that order. If you get these messages and still no hard drive shows up in my computer, then you may need to assign a letter to the drive or even format it. Right click on the "My Computer" icon, then select "Manage". On the right hand side of the window that appeared, double click storage, then disk management. It should list all drives attached to the computer. Your TB drive should show up as a removable disk, and should already have a partition. If it does not have a partition, you will have to partition it. Just right click on the rectangular part (on the right side) and select format. If you cant format it, try right clicking on the left hand side, the square bit, and select initialize. Then format.

If you just need to set a drive letter, right click on the rectangular part and select 'change drive letters and paths"

Here are some other things that can go wrong:

Not enough power, the drive isn't getting enough power and cant mount. Try plugging in the power adapter that came with it or try a different usb port. If it came with one of those funny looking Y shaped usb cables, plug both ends into the computer, so that it can get enough power.

Bad hardware, either the hard drive or the bridge is bad.

Then you need to return it to the store you got it from. If that is not possible you may be able to pull the drive out of the enclosure and use it as an internal drive.

Bad USB ports.

This can be hardware or software. If other usb devices work fine then this is probably not the case.

Apr 26, 2010 | PC Desktops

1 Answer

I have a simpletech 500 g external drive. I just had my main computer crash and I have hooked the drive up to my laptop to see what I can recover. My old laptop circa 2003 - won't read Resource CD so...


Please contact SimpleTech's Technical Support department and they will be able to assist you with your backup and restore issues. They can be reached at 949-477-7700 or 800-945-3444.

Regards,

SimpleTech Technical Support

Sep 17, 2008 | PC Desktops

1 Answer

SimpleTech Portable Hard Drive


Hi,

You can either do copy/cut + paste or just simply drag and drop the files/folders that you want to move.

Apr 08, 2008 | PC Desktops

1 Answer

I have a Simpletech 320GB portable hard drive. My computer is not recognizing it when I plug it in. I have plugged both USB connections in with no success. I have also tried using a different computer,...


I think it is your hard drive enclosure, and not the hard drive itself.

I would try a USB 2.0 IDE/SATA Serial ATA Hard Drive Adapter Cable Kit, I use mine all the time in repairs, this would be your best bet for getting information off your hard drive. http://insidecomputer.stores.yahoo.net/usb20toidsea.html

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Another thing to try, is to take the hard drive out of its encloseure and install it as a second drive on your computer, and see if you can read it that way.

Apr 06, 2008 | PC Desktops

1 Answer

I can not retrieve my information off my jump drive


Jump drives can go bad. If it is not readable in more than one computer, the information on it may be toast.

Apr 02, 2008 | PC Desktops

1 Answer

My memory stick quit!


try using startup disk of windows xp,, its very sensitive..be carefull... .. then be sure that your usb is connect to the computer.....del the partition of usb device.... then create partition, last format it... be carefull that you want to format is your usb device not your hard drive.



goodluck..

Mar 19, 2008 | PC Desktops

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